Mercure Andorra Hotel 4 stars

Name: Mercure Andorra Hotel - ALL
Address: Carrer de la Roda s n, ANDORRA LA VELLA, AD500, AD
Telephone: +37600376873602
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 512 reviews

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Carrer de la Roda s n, AD500 ANDORRA LA VELLA, Andorra

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Mercure Andorra Hotel

Hotel for travellers looking for local and authentic experiences

Mercure Andorra Hotel is in the heart of Andorra's capital, a family resort with pool and gastronomic buffet. The Mercure Hotel is synonymous with country's hospitality and tourism. It warmly welcomes its guests year-round. Easily accessible by car, it shares parking with Novotel. Ideal location and for families, it has a wellness area and spa with massage service, gym, children's area and paddle club.

Great location for hotel and resort in Andorra la Vella. Discover the Romanesque church of San Esteve, Casa de la Vall, thermal center of Caldea, the new UNNIC and GRAN Casino de Andorra. Admire Dalí's clock and fountains in Plaza de la Rotonda in front of the hotel or shop on elegant Avenida Meritxell, the main shopping street. Amid nature, culture and mountain sports all year round.

The hotel offers you the chance to unwind in the heart of the Pyrenees. There's skiing; hiking; cycling; climbing; shopping and cultural visits to museums or the historic center 5 minutes from the hotel.

Hotel extras

Two pools, hammam, gym, sauna, and hot tub
Gran Bufet Restaurant, Gastronomic buffet
Three meeting rooms for business trips
Hotel with a strategic location for sports and mountain activities
Parking and comfortable rooms with WiFi

Our accommodation(s)

Room

Superior Room with a double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s)
Views: Garden View or City View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Superior Room with twin beds

2 pers. max
22 m² / 236 sq ft

Bedding 2 x Twin bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Standard Room with one double bed and two single beds

4 pers. max
42 m² / 452 sq ft

Bedding 2 x Twin bed(s) and 1 x Double bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Superior Non Smoking Room with 1 double bed and 2 single beds

4 pers. max
50 m² / 538 sq ft

Bedding 1 x Double bed(s) and 2 x Single sofa bed(s)

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Superior Room with a queen-size bed and a single bed

3 pers. max
40 m² / 430 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: Mountain view

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Andorra Hotel

Carrer de la Roda s n
AD500 ANDORRA LA VELLA
Andorra

GPS:42.507908, 1.526859

+376 00376873602

+376 00376873652

EGLISES ROMANIQUES

Historic monument

Access: 100 m / 0.06 mi

L ILLA CARLEMANY

Cinema district

Access: 500 m / 0.31 mi 12 min walk

CALDEA THERMOLUDI

Other attractions

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

STA SKI VALLNORD

Tourist attraction

Access: 6 km / 3.73 mi 5 min drive

STA SKI GRANDVALIRA

Tourist attraction

Access: 7 km / 4.35 mi 6 min drive

MUSEU MINIATURA

Museums

Access: 9 km / 5.59 mi 12 min drive

NATURLANDIA

Other attractions

Access: 15 km / 9.32 mi 25 min drive

LLAC D'ENGOLASTERS

Lake

Access: 10 km / 6.21 mi 20 min drive

LLAC DE TRISTAINA

Lake

Access: 15 km / 9.32 mi 30 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

GRAN BUFET MERCURE

A real family resort should offer the best options. At the Mercure Andorra's Grand Buffet restaurant, you are covered; A free gourmet buffet with a wide choice of daily creations

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 310 m² / 3336 sq ft
Maximum seats capacity: 270
Maximum capacity for banquets: 48

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 512 reviews

TripAdvisor Rating 3.7/5 697 reviews

Disappointing

Andres_B_Fernandez Families - 1/15/2025 TripAdvisor review

I tried to do my evaluation through Accor. It seems that they delete (or not publish) commentaries below their expectations. I hope I can now through Tripadvisor. The reservation process was easy through the App. Communication with the Hotel not so easy, answers delayed in weeks, containing little useful information. We got a room for 3 adults and a 13 y old (1 m 85cm). The so called deluxe room with 2 beedrooms is a room in which two sofa beds are loctaed (in military standard, not in a hotel standard). Asking for bathrobes for the third adult was viewed as an insult by the desk, and not made possible at all. the room was big, smelly, with out-to-date bathroom and only 1, yes, ONE spot of light in the room. This is not useful in 2024 for the standard of 4 persons. asking for a multi-spot was answered with a clear no, as they get stolen... The SPA is nice, but used and frequented as a kid swimming pool, with the jumps & shouts expected in a kids swimming pool. I understand that kids need leisure activities, and we have 3 kids... but the SPA is not the place for it. Same in the breakfast room, you have to take queues because some parents are making sandwiches for the whole family to take to the slopes. Again, if this is desired, make it possible and help these families. If not, please enforce it. As a whole, even with a very good location, this is not the place where you want to be relaxing after ski with adults or grown-up kids. Definitely outdated, too expensive for what they offer and not to the expected Accor-standard.

Overall excellent stay

kaori T 1/14/2025 TripAdvisor review

Bogdan Couples - 1/7/2025 Confirmed reviews ALL

Dear Bogdan I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Non responsive, communication lacking, lack of basic amenities.

Theodore K. Friends - 1/2/2025 Confirmed reviews ALL

Dear Theodore K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing experience

Alejandro D 1/1/2025 TripAdvisor review

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Web-users rating

Other web-users rate our hotel

594 reviews 8.5/10 Location
814 reviews 4.5/10 Room
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26 reviews 3/10 WiFi
439 reviews 4.4/10 Comfort
339 reviews 8.7/10 Breakfast
300 reviews 2.1/10 Vibe
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All our hotels in Andorra La Vella

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.