Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,624 reviews

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Novotel Brussels City Centre - Image 1
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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,624 reviews

TripAdvisor Rating  4.2/5  3,803 reviews

Well located - nice room

Customer review rating 4.0/5

Hb Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated the comfort of your room, equipped with premium bedding and an array of amenities to ensure a restful stay. However, we understand that you found the breakfast pricing to be on the higher side. We strive to provide a valuable experience with our full buffet breakfast, which includes a diverse selection of warm, cold, and healthy options. Nonetheless, we appreciate your viewpoint and would like to mention that we offer a city breakfast as a more cost-effective alternative. Regarding the check-in process, we apologize for any inconvenience caused and value your time. We aim to make this process as efficient as possible and will consider your feedback to improve. Finally, it is great that you enjoyed our central location, which offers easy access to local attractions and a variety of dining options. Thank you for highlighting this aspect of your stay. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Excellent stay

Customer review rating 5.0/5

Raj Friends - Confirmed reviews ALL

Dear Raj, Thank you very much for this kind review of your recent stay. We are truly heartened to hear about your satisfying stay at Novotel Brussels City Centre. We are delighted that you appreciated the ease of booking through a third party and our prime location that puts you in close proximity to the vibrant drinking and dining spots of the city. Our central setting in the heart of Brussels is indeed one of the highlights for our guests, providing easy access to the city\'s attractions and local culinary delights. We look forward to seeing you again soon. Best regards, Marc UYTTERHOEVEN, General Manager

Enjoyable stay

Customer review rating 5.0/5

Beverley C. Couples - Confirmed reviews ALL

Dear Beverley, Thank you very much for your kind review. We are thrilled to hear that your experience with us was so positive. It is wonderful that you found the convenience of our location and train connections beneficial to your stay. Our team takes pride in ensuring that the comfort and facilities of Novotel Brussels City Centre meet your expectations, providing a welcoming environment right in the heart of Brussels. From our premium bedding to our array of amenities, including a heated indoor pool and a fitness room open for your enjoyment from 7 AM to 10 PM, everything is designed for your comfort and satisfaction. It would be a pleasure to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

good stay very close to centre

Customer review rating 4.5/5

Edward V. Couples - Confirmed reviews ALL

Dear Edward, Thank you very much for this kind review of your recent stay. We are truly heartened to hear that your stay with us was enjoyable. We are delighted that you appreciated the well-maintained cleanliness of our hotel, our diligent staff, and the convenient proximity to the bustling centre of Brussels. Our team strives to provide an immaculate environment and exceptional service to ensure a comfortable and memorable stay. Additionally, our location is indeed ideal for guests looking to explore the rich cultural landscape and culinary delights of our beautiful city. We look forward to seeing you again soon. Best regards, Marc UYTTERHOEVEN, General Manager

Night shift employee is very rude

Customer review rating 0.5/5

Cyril Friends - Confirmed reviews ALL

Dear Cyril, Thank you for taking the time to review your stay. We are deeply concerned to read about your experience with our night receptionist. We pride ourselves on delivering a high standard of customer service, and it appears we fell short during your interaction. We sincerely apologize for the discomfort this caused you and your friend. We understand that as a guest, you should always feel safe, respected, and valued. It is regrettable that we did not meet these fundamental expectations, and we are taking your feedback seriously. We will be reviewing the incident with the team member involved to ensure that our service ethos is upheld consistently throughout all hours of the day. Your comments on the speed of connection have also been noted. We aim to provide our guests with a seamless online experience, and it is apparent that we need to reassess our current offerings to improve in this area. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,102 reviews 9.6/10 Location
  • 2,182 reviews 7.5/10 Room
  • 1,967 reviews 8.6/10 Service
  • 27 reviews 7.3/10 WiFi
  • 1,089 reviews 8.2/10 Breakfast
  • 832 reviews 7.7/10 Cleanliness
  • 391 reviews 6.4/10 Pool
  • 338 reviews 7.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.