Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.3/5 727 reviews

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Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  727 reviews

TripAdvisor Rating  4.5/5  5,280 reviews

Convenient location

Customer review rating 3.5/5

Georgia Families - Confirmed reviews ALL

The location was excellent that connected to a bit shopping mall and its near to the airport that I could grasp the last chance of shopping without consider the traffic to the airport. Front desk staff, Jason, is helpful and cheerful. I have a coupon for the stay with dinner and breakfast buffet included, when I make a reservation at Essence, they requested me to show them the original letter of the coupon. However, when I check-in, Jason said its ok he needed to keep it and would communicate with Essence staff for that. However, during the dinner time, the manager, a lady, seemed didn't know that and requested us for the original coupon. I used minutes to explain to her. Yet, she maintain her politness. Communication could be better among staff.

Dear Georgia, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with Jason and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

Good location and great staff that accommodated my daughter in a wheelchair!

Customer review rating 4.5/5

Liz Families - Confirmed reviews ALL

Your concierge went over and above his job description and I would like you to know he was so wonderful to help us to the airport and provide the most amazing customer service getting my daughter to check in! We really appreciated his kindness!

Dear Liz, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

qwerty

Customer review rating 4.5/5

Qwerty Business - Confirmed reviews ALL

Noice

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

Excellent service

TripAdvisor rating 5.0/5

Ankosh L Families - TripAdvisor review

Excellent stay. Neat rooms. MTR station and Ngong Ping are walking distance away. In fact the hotel is inside citygate mall, which also has a MTR station. Very close to airport (15 mins travel). They also have To and Fro free airport shuttles running every 20 mins. They provide ample complimentary water bottles upon request. They have a bath tub in the bathrooms. I didn't try their buffet meals, but there are ample vegetarian food options at citygate mall. They should have water kettles to heat water though. Note: There are no water jetspray in toilets. This is the case anywhere in hong kong, not only this hotel. So be prepared to use tissues in washrooms during your stay in HK.

Location is fantastic

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I had a great stay overall

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Other web-users rate our hotel

  • 1,989 reviews 9.5/10 Location
  • 1,510 reviews 6.7/10 Room
  • 1,550 reviews 8.6/10 Service
  • 22 reviews 8/10 WiFi
  • 512 reviews 7.4/10 Cleanliness
  • 474 reviews 8.7/10 Food
  • 308 reviews 7.7/10 Breakfast
  • 90 reviews 7.3/10 Pool

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