Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,364 reviews

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Novotel Frankfurt City - Image 1
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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideally located for the Frankfurt Trade Fair and the main train station

  • Large rooms with Novotel Live'N'Dream bed and wi-fi

  • NOVO² lounge, bar and eatery - Chat and relax in a living room atmosphere

  • Family-friendly: Kid's Corner, family rooms and much more.

  • Meeting facilities for up to 250 people

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,364 reviews

TripAdvisor Rating  3.7/5  1,195 reviews

A Disappointing Experience

TripAdvisor rating 2.0/5

Walther P 1/4/2025 TripAdvisor review

Dear Vanamstel, Thank you for taking the time to share your detailed feedback. I am genuinely sorry to read that your stay did not meet your expectations, and I would like to offer you my sincere apologies for the inconvenience you experienced. Your comments regarding the overwhelming number of tour groups during your arrival and at breakfast are absolutely valid. On the morning in question, we experienced an unusually high volume of departures from multiple groups, all with the same schedule. This led to a level of crowding we ourselves had not encountered before. We have already begun reviewing measures to better handle such situations in the future—for example, by opening breakfast earlier on high-volume days to ease the pressure and improve the overall guest experience. I also regret that you were unable to enjoy dinner or order room service on your first evening. While we do our best to accommodate every guest, capacity limits can unfortunately be reached during peak times. We're actively working on improving communication and guest flow, especially in situations involving large group check-ins. As for your remarks on the rooms and gym: we understand that the overall comfort and quality of facilities are essential. At our property, various areas are regularly renovated or renewed, and we hope to further improve our rooms in the future as well. Our fitness area is designed for basic workouts, though we understand it may not meet the expectations of guests seeking a more extensive gym setup. Regarding the bathroom, please allow me to clarify that it is heated through our central ventilation system, which is regulated by the temperature settings in the main room. This setup eliminates the need for a separate heating unit in the bathroom. Once again, I’m truly sorry that your stay with us did not reflect the standards you rightfully expect from a Novotel. We appreciate your honest feedback—it helps us continue to improve—and we hope to have the chance to restore your trust in the future. Warm regards Lars Paschold Guest Experience Assistant

Good location

Customer review rating 4.5/5

Albert T. Business - 14/ 3/2025 Confirmed reviews ALL

Dear Albert T., Thank you for your kind review! We\'re delighted that you enjoyed our well-located hotel and comfortable rooms. We look forward to welcoming you again soon! Best regards, Lars Paschold Guest Experience Assistant

What great staff

Customer review rating 4.5/5

Rachel Solo - 9/ 3/2025 Confirmed reviews ALL

Hello Rachel, Thank you very much for your wonderful feedback! 😊 I will gladly pass your kind words on to my colleagues at the reception and the bar. It’s great to hear that everything went smoothly and that you felt well taken care of. We’re also pleased that you appreciated the support with the online meal order and the taxi arrangement. We would be delighted to welcome you back to the Novotel Frankfurt City soon! Warm regards, Lars Paschold Guest Experience Assistant

average

Customer review rating 2.5/5

Vern H. Business - 2/ 3/2025 Confirmed reviews ALL

Dear Mr. H., Thank you very much for your feedback. I am sorry to hear that your recent stay did not fully meet your expectations. Regarding your room change, I would like to clarify that due to your spontaneous arrival with a pet, it was necessary to switch rooms upon check-in. All rooms that can accommodate pets are located on the first floor, as we must strictly separate these rooms due to potential allergies of other guests. However, I assure you that the room you stayed in was still a Superior Room, as booked, and no downgrade occurred. I also wanted to mention that during your last stay, you received an upgrade to a special MyRoom, which is a unique room concept that we have only once in the entire hotel. Unfortunately, this time, there were no upgrade options available, particularly since you had already booked the highest category available, the Superior Room. I regret that we could not offer a similar experience on this occasion. I regret that we failed to move the personal welcome amenities prepared for your ALL membership to your new room. Please accept my apologies for this oversight. Recognizing our loyal members is very important to us, and I am truly sorry for this lapse. As for the invoice, I also apologize that it was not emailed on the day of your check-out and that you had to request it. I will make sure to follow up with my colleague to reinforce the importance of promptly sending invoices. We appreciate your loyalty as an ALL member and hope that despite these inconveniences, you will give us another chance to provide you with a more enjoyable stay in the future. Please feel free to reach out to me directly if you plan to visit us again—I would be happy to ensure a seamless experience. Thank you once again for your feedback. Kind regards, Lars Paschold Guest Experience Assistant

Value stay

Customer review rating 5.0/5

Shyam S. R. Business - 24/ 2/2025 Confirmed reviews ALL

Dear Shyam S. R., Thank you for your fantastic review! 😊 We're delighted to hear that you had an amazing stay and found our location convenient for your business trip. A hassle-free experience is exactly what we aim for, and it’S. great to know we succeeded. We look forward to welcoming you back to Novotel Frankfurt City in the future! Best regards, Lars Paschold Guest Experience Assistant

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Other web-users rate our hotel

  • 549 reviews 8.8/10 Location
  • 806 reviews 7.4/10 Room
  • 739 reviews 9/10 Service
  • 14 reviews 8.5/10 WiFi
  • 431 reviews 8.3/10 Breakfast
  • 370 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.