ノボテルバリヌアドゥアホテル&レジデンス 5 つ星

Dear Valued Guest, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. First and foremost, please accept our most sincere apologies for the disappointing experience you encountered during your recent stay with us. We are deeply sorry to learn about the condition of your room upon arrival, the technical issues you faced, and especially the way your concerns were handled by our team. This is certainly not the level of service we strive to deliver, and we fully understand your frustration and disappointment. We sincerely regret the inconvenience caused by the cleanliness of your suite, the inconsistency of the hot water, and the inadequate air conditioning. These issues are absolutely unacceptable and do not reflect our usual standards. Please rest assured that we are addressing each of these matters with the relevant departments to ensure immediate corrective actions are taken. We are also truly sorry for the miscommunication regarding your room change request and the way it was managed. Your feedback regarding the unprofessional handling of the situation by our team is taken very seriously, and we are currently reviewing this internally to ensure accountability and better training to avoid such situations in the future. It is especially concerning that you felt disregarded as a valued guest. We aim to treat every guest with the utmost respect and care, regardless of loyalty status, and it pains us to know that you felt otherwise. Please know that your feedback has been shared with our senior management team for a full review, and we are committed to taking meaningful steps to improve. We genuinely hope you will accept our heartfelt apologies for this regrettable experience. If you are open to it, we would very much appreciate the opportunity to reconnect with you directly to further express our apologies and discuss how we may be able to restore your faith in our property and brand. Thank you for sharing your feedback—it is essential for us to grow and improve. With our deepest regrets and warmest regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Our Valued Guest, Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your wonderful experience with us! We are delighted to hear that you had such a memorable time at our Beach Club, and that the weather, the surroundings, and the overall ambiance contributed to a joyful and relaxing day for you and your family. A special thank you for recognizing Joni for his exceptional service — your kind words have been shared with him and the team, and they are truly grateful. It is always encouraging to hear when our team members make a positive impact on our guests’ experiences. We’re also glad to know that your daughter had a great time flying kites and playing on the soft sands — moments like these are what make family holidays truly special. While some areas had more seashells than others, we appreciate your understanding and are happy to hear it didn’t take away from your enjoyment. We truly look forward to welcoming you and your family back again soon for another beautiful and relaxing experience by the beach. Thank you once again for your kind feedback. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Valued Guest, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you so much for your lovely feedback and for sharing your joyful first impressions with us! We are truly delighted to hear that your check-in experience was filled with such a wonderful surprise and that the room decoration made your arrival even more special. We will be sure to share your kind words with Indah and Aurora, who will be thrilled to know that their efforts helped create a memorable start to your stay. Our team always strives to go the extra mile to make every guest feel welcomed and cherished. We hope the rest of your time with us will be just as special and filled with wonderful moments. Should you need any assistance during your stay, please do not hesitate to let us know—we’re here to make your visit as enjoyable and comfortable as possible. With warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Our Valued Guest, Thank you very much for taking the time to share your heartfelt review of your wedding experience with us. We are truly honored to have been part of such a special and memorable occasion in your life. It brings us immense joy to hear that Rosa and the entire team went above and beyond to ensure that every detail was beautifully executed. From coordinating accommodations and decorations to arranging the food, music, and babysitting services, we are delighted that everything met—and even exceeded—your expectations. We sincerely appreciate your kind words about Chef Wiwin and his team, Sonic, Nonic, the talented Kori band, Dek Dayo, Arik, as well as Dyah and Deyne. We will be sure to pass along your appreciation to them, as they will be thrilled to know their efforts made your wedding day so special. Although unexpected weather changes required a last-minute venue adjustment, we are so happy that the reception setup in the meeting room turned out to be just as magical. Our team takes great pride in ensuring that every event is unforgettable, and we’re delighted that yours was no exception. Once again, congratulations on your wedding! We are truly grateful that you chose Novotel Bali Nusa Dua for your special day, and we look forward to welcoming you back in the future for another unforgettable stay. Best regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Valued Guest, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences! Thank you for sharing your delightful experience with us. We are truly pleased to hear that you had a greatly happy stay during the Bali Day of Silence. It is wonderful to know that you enjoyed our comfortable rooms, beautiful views, delicious food, and cozy beds. The peaceful atmosphere and the clear night sky during Nyepi make this time of the year truly special, and we are delighted that you were able to experience it with us. We sincerely appreciate your kind words and would be honored to welcome you back again next year for another memorable stay! Best regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences