Mercure Antwerp City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 971 reviews

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Mercure Antwerp City Centre - Image 1
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Quinten Matsijslei 25, 2018 ANTWERPEN, Belgium

Description

Hotel extras

  • Central location in front of Stadspark (city park) and near the Central Station

  • Hotel restaurant offering local cuisine and all you can eat breakfast buffet

  • Comfortable and spacious rooms with park view and guest amenities from Nuxe

  • Conveniently close to Flanders Meeting & Convention Center Antwerp

  • Complimentary 24/7 fitness centre

Our accommodation(s)

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Hotel location

Mercure Antwerp City Centre

Quinten Matsijslei 25
2018 ANTWERPEN
Belgium

GPS:51.213259, 4.416751

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lunet Antwerp

Lunet offers a modern and seasonal cuisine, full of Mediterranean and Asian accents, creative twists, discoveries, and surprises. We bring natures best and all the city vibes to your plate with love and passion. Food inspired by nature.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  971 reviews

TripAdvisor Rating  4.0/5  1,175 reviews

Certificate of excellence 2024

Easy Comfortable Stay

TripAdvisor rating 5.0/5

Southdown_Man Business - TripAdvisor review

A nice comfortable hotel with friendly staff. Well appointed modern rooms with comfortable bed. Nice selection at breakfast. Less than 10 minutes from the Central railway station. An enjoyable stay

Near the station, comfortable room, could do with some sprucing up

Customer review rating 3.5/5

Toni Couples - Confirmed reviews ALL

10 min walking from centraal, 30 min to main square in an area of little interest. The room was quiet and well appointed but looked tired.

Dear Toni, Thank you for sharing your experience. We\'re glad to hear that you found your room comfortable and quiet, and that our location near the station was convenient for your stay. We appreciate your feedback regarding the room\'s appearance and understand that maintaining a fresh and modern atmosphere is important. We are continuously working on improvements and hope to welcome you back in the future for an even better experience. Best regards, The Mercure Antwerp City Centre Team

Stolen items. Decent Hotel

TripAdvisor rating 2.0/5

Thegr8m TripAdvisor review

I am a travel agent writing a review on behalf of an elderly guest of mine who stayed last week. As he checked out last week, the cleaners entered his room and stole his wallet with some money, his cell phone, and some new clothes he had purchased in Antwerp. The front desk staff was marginally helpful, but the cleaning crew was not forthcoming, and nothing was returned. Please use caution with your items at this property. Otherwise he says the hotel was clean and comfortable.

Dear Travel Agent, We take every guest’s experience seriously, and we truly wish your client had left our hotel with only fond memories. However, we must respectfully but firmly deny this accusation against our housekeeping team. The moment your guest reported their belongings missing, our front desk staff did everything they could to assist—calling the phone multiple times, thoroughly searching the room, and speaking with our team to gather any information. Sadly, despite these efforts, nothing was found. We also spoke directly to the housekeeping team, including the lady who cleaned the room that day. She has been with us for many years and is known for her kindness and dedication. When she heard she was being accused of stealing, she was heartbroken and even brought to tears. It’s deeply upsetting to see such serious claims made without any proof, especially against a team that takes so much pride in their work. We completely understand how frustrating it is to misplace valuable items while traveling, and we always encourage guests to reach out if something goes missing so we can assist in any way possible. I know, and am in contact with, many great travel agents across the globe, each one of them would have called and asked for the hotel manager to solve any issues instead of posting an anonymous claim on a public website. Best regards, Martijn Koelman General Manager Mercure Antwerp City Centre

All in all satisfied!

Customer review rating 4.5/5

Erik Couples - Confirmed reviews ALL

Would book again! More proactive serivce at the hotel bar would have been nice.

Dear Erik, Thank you for your kind words and for sharing your experience! We're delighted to hear that you were satisfied with your stay and would book with us again. Your feedback regarding the service at the hotel bar is appreciated—we always strive to provide attentive and proactive service, and we'll take your comments into account for future improvements. We look forward to welcoming you again soon! Best regards, Team Mercure Antwerp City Centre

Good stay

Customer review rating 5.0/5

Nana Couples - Confirmed reviews ALL

We only stayed one night, but we enjoyed it. A very nice hotel located in a quiet area close to the main street. Our room was clean and though small, still spacious. Enjoyed the coffee and the shower! We had drinks at the bar which was very nice. Staff was kind and quick. Overall a very good experience!

Dear Nana, Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay, even if it was just for one night. It’s great to know you appreciated our quiet yet central location, the cleanliness of the room, and the coffee and shower amenities. Also, we’re happy you had a pleasant time at our bar and found our staff to be kind and efficient. We truly appreciate your kind words and hope to welcome you again in the future! Best regards, Team Mercure Antwerp City Centre

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Other web-users rate our hotel

  • 834 reviews 8.8/10 Location
  • 1,258 reviews 7.6/10 Room
  • 875 reviews 8.9/10 Service
  • 17 reviews 8.6/10 WiFi
  • 807 reviews 8.9/10 Breakfast
  • 559 reviews 6.8/10 Cleanliness
  • 251 reviews 4.9/10 Amenities
  • 25 reviews 1.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.