Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection 5 stars

Dear Ms. W., Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations and that you encountered several issues during your visit. Providing a comfortable and enjoyable experience is our top priority, and we apologize for any inconvenience you faced, from the room allocation to cleanliness and service concerns. Your comments are extremely valuable, and we will address these matters with our team to ensure improvements are made. If there is anything we can do to regain your trust, please do not hesitate to reach out to us directly. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Kind regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Eran, Thank you for your fantastic review of Avista Hideaway Phuket Patong - MGallery. We are delighted that your overall experience exceeded your expectations. It is wonderful to hear that you enjoyed our location, accommodations, and the warm hospitality of our team, especially Oummi. Providing exceptional service and a memorable stay for our guests is our top priority, and your kind feedback is truly rewarding. We sincerely appreciate your support and look forward to welcoming you back for another exceptional stay. Kind regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Derek, Thank you sincerely for taking the time to share such a thoughtful and uplifting review of your recent stay with us. We are truly touched to know that the service provided by our team made such a meaningful impact on your holiday experience. Your kind recognition of BB, Hanna, Bob, Vishal, Gautam, Harsh, Emmy, Brownie, Matt, and the rest of our team, including the buggy drivers, shuttle service, and housekeeping, is deeply appreciated. It is incredibly rewarding to hear that each of them contributed to making your stay memorable. It brings us great pride to know that your time at our resort has become one of the highlights of your holiday. We hope to have the pleasure of welcoming you back for another unforgettable stay in the future. Kind regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Michael, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you were happy with the service provided by Kik, Nathcha, and the rest of our team, including the buggy and restaurant staff. It is always rewarding to know that our team members are making a positive impact during your stay. We sincerely apologize for the issues you faced with the front desk and in-room dining billing, and we truly regret that your arrival experience did not meet your expectations. We understand the importance of a seamless check-in process, especially after a long journey, and we will address this concern with our team to ensure that future guests are treated with the utmost care and respect. Your feedback regarding the furniture in the outdoor areas, the management of sun loungers, and the overall room condition is also greatly appreciated. We are committed to continuously improving our facilities and services, and your comments will help guide these efforts. We value your loyalty as a returning guest and hope to have the opportunity to welcome you again for a more enjoyable and seamless experience. Kind regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Ibrahim, Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet expectations, and we sincerely apologize for the inconveniences you encountered during your stay. Please rest assured that your comments regarding the front desk service, room cleaning, and room service have been taken seriously. We are committed to improving in these areas to ensure a more seamless experience for all of our valued guests. We hope to have the opportunity to welcome you back and provide you with a more pleasant and satisfactory stay. Kind regards, Avista Hideaway Phuket Patong - MGallery Team