Novotel Darwin Airport 4 stars

Dear Joanne D., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. We are so pleased to hear that our location and complimentary 24-hour shuttle service made your early departure from Darwin smooth and stress-free. It is also great to know you enjoyed dinner at the Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback regarding the air conditioning and are sorry for the inconvenience it caused. We will have our maintenance team look into this to ensure everything is working seamlessly for future guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel Darwin Airport Hotel

Dear Lisa F., Thank you for taking the time to share your feedback. We are so glad to hear that you and your F. enjoyed our two-bedroom apartment, and that your kids also had a great time at our central pool. We appreciate your kind words about our service. However, I am sorry to hear the food did not quite meet expectations for the price, and that the QR code ordering system was not working during your stay. I will pass your comment to our restaurant team to be following up on both points to ensure we can improve moving forward. We hope to welcome you and your F. back again soon for another enjoyable stay. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel Darwin Airport Hotel

Dear Peter R., Thank you for your feedback. We are glad to hear you enjoyed our recently renovated rooms and the pool area. However, I sincerely apologize for the lack of assistance during your check-out experience. That is certainly not the level of service we aim to provide, and I understand how frustrating it must have been—especially with multiple guests waiting and limited seating available. Please be advised that our hotel offers a complimentary 24-hour shuttle service to the airport. If you require a drop-off, simply inform our team at check-out, and we will be happy to arrange it for you. Your comments have been shared with the team as a priority, and we will be reviewing our procedures to ensure better support for guests needing transport in the future. We truly appreciate you bringing this to our attention and hope to welcome you back with a much smoother departure experience next time. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel Darwin Airport Hotel

Dear Katrina T., We very much appreciate your comments regarding your stay at the Novotel Darwin Airport. We are thrilled to hear you enjoyed the food and that our team was able to accommodate your dietary needs, even during a late check-in. We are glad that breakfast service met your expectations and that our staff could cater to all your food intolerances. Your appreciation means a lot to the team, and we will be sure to pass it on to everyone involved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel Darwin Airport Hotel