ibis budget Edinburgh Park 2 stars

Dear Evija K, Thank you so much for taking the time to share your thoughtful review of your recent stay at ibis budget Edinburgh Park on April 13, 2025. We are truly honored to have had the opportunity to welcome you, and your feedback means the world to us as we strive to create memorable and comfortable experiences for every guest. We’re delighted to hear that you found your stay to be nice and cozy, with a clean room that met your expectations. It’s wonderful to know that the breakfast included in your package was a good addition to your experience, and that our location, close to both the city center and the airport, proved to be convenient for your travels. After a long day of journeying, we’re so pleased that our hotel provided the restful haven you needed. We also appreciate your honest mention of the car park charges. At ibis budget Edinburgh Park, we aim to keep our offerings as economical as possible, and we understand that additional fees can be a concern. Your feedback is incredibly valuable, and I’d like to assure you that we are actively exploring ways to enhance the overall value of our services, including parking options. We are committed to ensuring that every aspect of your stay feels seamless and affordable, and we’ll be reviewing how we can better address this for future guests. Your kind words about the room’s cleanliness and the overall experience warm our hearts! We take great pride in maintaining a high standard of cleanliness, and it’s rewarding to hear that this effort resonated with you. Additionally, we’re thrilled that our location served as a great base for exploring the vibrant city of Edinburgh while also offering easy access to the airport, a balance we know is important for travelers like yourself. As a team, we are always looking for ways to elevate our guests’ experiences, and your suggestion regarding the car park pricing has given us meaningful insight. We will work diligently to find solutions that align with our commitment to affordability and convenience, ensuring that future visits are even more enjoyable! Once again, thank you for choosing ibis budget Edinburgh Park and for sharing such a detailed and constructive review. It was a pleasure to have you as our guest, and we would be overjoyed to welcome you back on your next visit to Edinburgh. Should your travels bring you our way again, please don’t hesitate to reach out directly, I’d be delighted to personally ensure that your stay is nothing short of exceptional. Warmest regards Irmantas, Team Lead

Dear David, We are pleased to hear that our hotel served your needs during this important visit. We wish your brother a speedy recovery! Warmest regards, Irmantas, Team Lead

Dear Soup, Thank you for taking the time to share your feedback with us! We’re thrilled to hear about your positive experience: easy parking, great staff, and clean rooms are exactly what we strive for! Your high scores across the board (90-100/100) for breakfast, our team, check-out, value for money, cleanliness, sustainability, booking experience, arrival, accommodation, and WiFi are truly appreciated. We’re also delighted to see you’d give us a 10/10 recommendation to friends, colleagues, or family! We’ll pass on your kind words to our team; everyone did their part to make your stay special! Warmest regards, Irmantas, Team Lead

Dear Francesca, Thank you for taking the time to share your feedback about your recent stay at ibis budget Edinburgh Park. We truly value your insights, as they help us to continually improve the experience for all our guests! We’re pleased to hear that you found our hotel to be a great option for a one-night stay, particularly with the quick and efficient check-in and check-out processes, which you rated highly at 90/100 and 80/100, respectively. It’s also encouraging to see that you felt the hotel offered good value for money (90/100) and that you would recommend us to friends, family, or colleagues with a strong 9/10 rating. These positive aspects mean a lot to us, and we’re glad that, overall, you had a good stay and appreciated our convenient location. However, we’re deeply sorry to hear about the issues you encountered with the bathroom, specifically the unpleasant smell and lack of cleanliness, which contributed to the lower cleanliness score of 70/100. This is not the standard we strive for at ibis budget Edinburgh Park, and we sincerely apologize for the inconvenience this caused during your stay. Had we been aware of this issue at the time, we would have been more than happy to move you to a different room to ensure your comfort. We’ve shared your feedback with our housekeeping team to ensure this doesn’t happen again, and we’ll be conducting a thorough review of our cleaning procedures to address this concern. We were also disheartened to learn about your experience with our team, which received a score of 60/100. Your comment that the staff wasn’t really welcoming and seemed cold when you had doubts is particularly concerning to us. At ibis budget Edinburgh Park, we pride ourselves on being a warm and friendly team, and it’s disappointing to hear that we fell short of your expectations in this area. To better understand what happened and to ensure we can improve, we would greatly appreciate it if you could share more details about your interactions with our staff. This will help us identify specific areas for improvement and provide additional training where needed. If you’re willing, please feel free to reach out to us directly with more information. We truly hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience we aim to deliver to all our guests! Your feedback is incredibly important to us, and we’re committed to making things right! Sincerely, Irmantas, Team Lead, ibis budget Edinburgh Park