Mercure Danang French Village Bana Hills

Customer review rating (ALL Rating) 4.1/5 875 reviews

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Mercure Danang French Village Bana Hills - Image 1
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Mercure Danang French Village Bana Hills - Image 4
An Son, Hoa Son Commune, Hoa Vang District, 0 DANANG, Vietnam

Description

Hotel extras

  • Accessible by cable car only to hotel between 8am-4.30pm

  • Free check-in at Golden Bridge, a 150-metre-long pedestrian bridge in Banahills

  • Enjoy cable car ticket prices offer from VND 545,000/adult. It is subject to change yearly.

  • A myriad of recreational and relaxing activities available

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

Our accommodation(s)

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Room 1

Hotel location

Mercure Danang French Village Bana Hills

An Son, Hoa Son Commune, Hoa Vang District
0 DANANG
Vietnam

GPS:15.997454, 107.988289

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  875 reviews

TripAdvisor Rating  4.4/5  2,185 reviews

Efficient staff

TripAdvisor rating 5.0/5

917637 TripAdvisor review

Bonjour, Xin Chào! Dear 917637, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that our bellboy Leo provided top-notch service and went above and beyond to assist you with your luggage. We’ll be sure to pass along your kind words to him and the rest of the bell team, even if we may not have all their names—they’ll be delighted to know their efforts were appreciated. It’s also lovely to hear that our other staff members were helpful throughout your stay. Your appreciation means a lot to us, and we can’t wait to welcome you back for another memorable experience. Best regards, Mr. Kayden Assistant Guest Experience Manager

Water leaking

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Bonjour, Xin chào! Dear Yew Fai N., Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you experienced with water leaking from the ceiling in the bathroom. We understand how frustrating this situation must have been, and we sincerely apologize for the inconvenience it caused during your stay. While we’re glad the technicians were able to address the issue, we deeply regret that the initial response did not meet your expectations. Your experience regarding the room change process is also concerning, and we appreciate you bringing it to our attention. We are committed to improving our communication and responsiveness to ensure that such situations are handled more promptly in the future. We truly value your feedback as it helps us identify areas for improvement. Thank you for your understanding, and we hope to have the opportunity to provide you with a more seamless experience during your next visit. Best regards, Kayden Assistant Guest Experience Manager

Mecure Bana hills - Paris wing

Customer review rating 3.0/5

Mollie Friends - Confirmed reviews ALL

Bonjour, Xin chào! Dear Mollie, Thank you for sharing your feedback with us. We\'re glad to hear that your check-in process was smooth, and we truly appreciate your kind words regarding that aspect of your stay. However, we are sorry to hear that the room did not fully meet your expectations. Your comments about the lighting and cushion cleanliness are well noted, and we will address these concerns with our housekeeping and maintenance teams to ensure a more comfortable experience for future guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved stay. Best regards, Kayden Assistant Guest Experience Manager

Terrible

Customer review rating 0.5/5

Daniel Families - Confirmed reviews ALL

Bonjour, Xin chào! Dear Daniel, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your comments regarding our service, room quality, and ambiance are sincerely noted, and we apologize for any inconvenience you encountered during your stay. We deeply regret that aspects such as the waiting time, room experience, and atmosphere did not leave a positive impression. Please know that your feedback has been shared with our management team for review, as we are constantly striving to improve both our services and guest satisfaction. We understand your disappointment and are genuinely sorry that your time with us was not enjoyable. We hope you may reconsider visiting us again in the future so we can provide the experience you deserve. Best regards, Kayden Assistant Guest Experience Manager

Amazing village but the rooms are not very nice.

Customer review rating 2.0/5

Christine L. Couples - Confirmed reviews ALL

Bonjour, Xin chào! Dear Christine L., Thank you for sharing your feedback. We’re delighted to hear that you had an amazing experience at the village and enjoyed the park once the tourists had left. It’s wonderful to know that you found the bed to be comfortable, which we always aim to provide for our guests’ relaxation. We apologize that the room you stayed in did not meet your expectations, particularly with the musty smell. We understand how important it is to feel comfortable in your room, and we truly appreciate you bringing this matter to our attention. Our team will take the necessary steps to ensure that all rooms are in the best condition for future stays. Thank you once again for your feedback, and we hope to welcome you back soon for another memorable experience. Best regards, Kayden Assistant Guest Experience Manager

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Other web-users rate our hotel

  • 1,950 reviews 8.4/10 Location
  • 4,436 reviews 7.1/10 Room
  • 4,918 reviews 7.8/10 Service
  • 53 reviews 6.9/10 WiFi
  • 1,931 reviews 8/10 Food
  • 1,624 reviews 4.2/10 Comfort
  • 1,429 reviews 9/10 Breakfast
  • 1,256 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.