Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,983 reviews

Best price
guarantee
Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,983 reviews

TripAdvisor Rating  3.9/5  3,445 reviews

No Longer an Up-Market Hotel

TripAdvisor rating 3.0/5

Newcastlediner TripAdvisor review

Whoever made the decision to place a permanent 50m garish, neon-coloured children's slide right in the foreground of one of the best views in the Blue Mountains, should consider getting out of the hospitality business. The ruined view from two of the main dining areas (and many of the rooms) of this hotel only reinforces the idea that you have entered a theme park, not a relaxing hotel in natural surroundings. The Fairmont has been a regular, short-stay retreat for us, for many years. In recent times, we've seen the resort gradually add more features to appeal to children and families. All of these (such as the pony stables, the maze, the sports courts, the playrooms, the ice-rink, etc) have all been sympathetically added or enlarged to blend with the beautiful natural surroundings. But that muti-coloured slide has gone too far! But our biggest disappointment, on this visit, was the total absence of a quality dining experience. Of the claimed "five stunning dining options", for dinner during our stay, the only option available was the Sublime Cafe, which offers quite a restricted pub bistro-like menu (Deep-fried sharing plates, burgers, etc). The other main dinner option, "Embers", was closed for three nights, for reasons unexplained. We took our evening dining business elsewhere. It seems incomprehensible that a 'resort' of the size and reputation of the Fairmont could only offer us a burger or a lame salad for dinner, possibly seated at a table in a corridor that connects the reception area to half of the hotel's rooms. On the plus side, our room was generous in size, clean, quiet and very comfortable. The staff tried hard and were friendly and service-orientated. And you certainly can't beat the stunning mountain and valley views from the hotel, and the proximity to other great scenery, walks, and Blue Mountains attractions.

Great Stay

Customer review rating 5.0/5

Tracy R. Couples - Confirmed reviews ALL

Resort is well located, very clean and comfortable room, friendly staff and best of all separate gluten free station at breakfast which really helped as i have coeliac. Will definitely be back!

Dear Tracy R., Thank you so much for your fantastic review! We are absolutely delighted to hear that you had a great stay at the Fairmont Resort Blue Mountains - MGallery Collection. Your kind words about our clean and comfortable rooms, friendly staff, and the dedicated gluten-free station at breakfast mean a lot to us. We understand that dietary needs are important, and we\'re thrilled that our gluten-free options helped enhance your dining experience. It’s wonderful to know that you found our resort well-located and that you rated us so highly across all aspects of your stay. We can’t wait to host you again soon! Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

Not very clean hotel.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Nice enough place, things to do with children. However train was cancelled due to weather (it was spitting and I feel fine to do still). Hotel room - stains on carpet, old dirt in bathroom, no quilt cover, terrible lighting, plugs didn’t work unless you had lights on (not helpful when you have kids and need to use white noise over night)!! Unfortunately photos of the courtyard room shown nice views and when arrived the courtyard we had was in car park - asked to move but they couldn’t due to availability. Restaurants on arrival had 45 minutes wait (you’d think for a hotel that size and booked out they would know this and be prepared). Breakfast we probably highlight. Good food and staff. Shame, wouldn’t rush back.

Dear Victoria, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains. We sincerely apologize for the various issues you encountered during your stay. We regret the inconvenience caused by the train cancellation due to weather conditions. Even though it was only light rain, the decision was made to ensure the safety of all our guests, especially our little ones. We understand your frustration and appreciate your understanding. We also apologize for the cleanliness issues in your room, including the stained carpet, old dirt in the bathroom, lack of a quilt cover, and the lighting and plug issues. These are not the standards we strive to maintain, and we will address these concerns with our housekeeping and maintenance teams immediately. We are sorry that the courtyard room did not meet your expectations and that we were unable to accommodate your request for a room change due to availability. Please note that courtyard view rooms are subject to availability. Additionally, we apologize for the long wait times at our restaurants. We will review our processes to better manage guest expectations and improve our service during peak times. Your feedback is invaluable to us as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Warm regards, Ken Tran Front Office Manager Fairmont Resort Blue Mountains

Great service

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Lovely staff and very kid friendly

Dear Jisselle, Thank you for sharing your recent experience at the Fairmont Resort Blue Mountains - MGallery Collection. We’re thrilled to hear that you enjoyed our great service and found our staff to be lovely and kid-friendly! Your comments about improving ease of access and the speed of connection are invaluable to us, and I assure you that we will look into these areas to enhance our guests\' experiences. We’re glad you felt welcomed during your time with us, and we hope to have the pleasure of welcoming you and your family back in the future. Should you have any more suggestions or require assistance, please don\'t hesitate to reach out to us. Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

Well located and equipped resort.

Customer review rating 4.5/5

Gjh Couples - Confirmed reviews ALL

Resort extremely well equipped. View from room, 3rd floor windows awesome. Food at sublime lounge restaurant was great, although additional choices would be good. Entertainment options for kids were many, although midweek, very few were open. Room was comfortable. Gardens including the lakes were great. Walking tracks , cliff top walk, sublime point, gladstone lookout or wentworth falls, accessible near the stables and adventure park.

Dear GJH, Thank you for taking the time to share your wonderful review of your recent stay at Fairmont Resort Blue Mountains - MGallery Collection. We greatly appreciate your feedback and are thrilled to hear that you enjoyed our location, the breathtaking views from your room, and the delicious offerings at our Sublime Lounge restaurant. We’re delighted to know that you found our resort well-equipped and your accommodations comfortable. Your comments regarding the midweek entertainment options for kids are particularly valuable. We strive to offer a variety of activities for families, and your feedback will help us assess how we can enhance these offerings in the future. Thank you once again for your insightful feedback. We hope to welcome you back to the Fairmont Resort Blue Mountains soon for another memorable stay! Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,502 reviews 8.3/10 Location
  • 2,772 reviews 6.1/10 Room
  • 2,940 reviews 7.8/10 Service
  • 30 reviews 5/10 WiFi
  • 1,660 reviews 5.3/10 Food
  • 1,003 reviews 5.8/10 Comfort
  • 827 reviews 3.6/10 Cleanliness
  • 713 reviews 6.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.