Pullman Paris Roissy CDG Airport 4 stars

Customer review rating (ALL Rating) 4.2/5 4,068 reviews

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Pullman Paris Roissy CDG Airport - Image 1
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3 Bis Rue De La Haye, Roissypole / Cs 10008, 93290 ROISSY, France

Description

Hotel extras

  • Premium location within 5 minutes of the terminals via free CDGVAL train

  • Undercover car park, included with the suites

  • Ideal for business stays and stopovers

  • Swimming pool, fitness center and relaxation area

  • Bistronomic cuisine at the Culinaire Bazaar restaurant

Our accommodation(s)

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Hotel location

Pullman Paris Roissy CDG Airport

3 Bis Rue De La Haye, Roissypole / Cs 10008
93290 ROISSY
France

GPS:49.010675, 2.561983

Telephone
Fax +33 1 70 03 11 62

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CULINAIRE BAZAAR

Chef Jeremie Bes invites you to discover his gourmet menu of unique, pleasant flavors accentuated with mineral spices.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  4,068 reviews

TripAdvisor Rating  4.2/5  2,518 reviews

Disappointing

Customer review rating 2.5/5

Katherine M. Solo - Confirmed reviews ALL

The young African lady who checked me in was not professional or helpful. She did nit inform me of the amenities and was in a rush for me to leave the front desk. I could not read the way you wrote the room number on the key card and had to come back down to check. She then proceeded to shout and argue with me for this.

Dear Katherine, We are deeply concerned about your experience during check-in at our hotel. The behavior you described is completely unacceptable and does not reflect our service standards. Please accept our sincere apologies for the unprofessional conduct and the difficulties you encountered with the room number on your key card. Rest assured that we take this feedback very seriously, and we will address this matter with our front desk team through additional training to ensure clear communication and courteous service. We strive to make every guest feel welcomed and valued, and we clearly failed to meet these expectations during your stay. We would welcome the opportunity to demonstrate our usual high standards of hospitality during a future visit. Kelly Saadoun Guest Experience Manager

Customer review rating 4.0/5

Anne M. C. Solo - Confirmed reviews ALL

Perfect other than a fire alarm in the middle of the night. These things happen

Dear Anne M. C., Thank you for sharing your feedback about your stay at Pullman Paris Roissy CDG. We are delighted that your overall experience was excellent. We sincerely apologize for the unexpected fire alarm during the night, and we appreciate your understanding regarding such safety procedures. Your positive spirit and recognition of our high standards mean a lot to us. Kelly Saadoun Guest Experience Manager

Horrible checkin

Customer review rating 2.0/5

J. B. Couples - Confirmed reviews ALL

We arrived at 12:00 noon after a long flight and having been awake for over 20 hours. We were extremely tired! We waited in line to check in and when it was our turn the man at the desk called a girl out to take care of us. She informed us that we could not check in until 2:00. I told her we were so tired but she said that was the rule. She filled out the tags for our luggage and then she told us that we could check in if we paid 20 euro. We agreed to do that and she started filling out the information on the computer. Just as she was finishing, the computer shut down and she said it wouldn’t let her in. She took us back to the front desk where there was a different woman working. She told us that this woman would help us and she left. The new woman told me to wait at the side as she had to bring up my reservation. There was no customers at the desk but she answered the phone three times, helped 4 groups of people who came in and talked with another employee. After 30 minutes I went back and asked her why it was taking so long and she said, I had to come over to the other computer. She brought up the wrong reservation and didn’t even know my name! Finally after 40 minutes I was checked in. For my 7th time staying at the Pullman I was very disappointed in how I was treated!

Dear Jonathan, We are truly sorry to learn about your disappointing check-in experience during your 7th stay with us. The lengthy wait time and inconsistent service you encountered are completely unacceptable, especially after such a long journey. Your feedback about our front desk team's handling of your early check-in request and the subsequent technical issues is concerning. We understand how frustrating it must have been to wait 40 minutes while being overlooked for other guests. Our management team will address these service gaps with our front desk staff to ensure proper prioritization and seamless guest assistance. We value your loyalty as a returning guest and sincerely regret that we fell short of our usual standards. Please be assured that we will use your feedback to enhance our check-in procedures and staff training. We hope to have the opportunity to restore your trust during your next stay with us in May, Best regards Kelly Saadoun Guest Experience Manager

Not too happy

Customer review rating 2.0/5

Anonyme Business - Confirmed reviews ALL

No body lotion in the room. I asked the reception and I was told the hotel policy is not to have a body lotion in the standard room. So what is the point of having soap shampoo and everything, you bath and you have no lotion for your body. At that price you cannot have a lotion…

Dear Vigno, Thank you for taking the time to share your detailed feedback about your stay at Pullman Paris Roissy CDG. We sincerely apologize for your disappointment regarding the absence of body lotion in your room. While our standard rooms are equipped with a selection of bath amenities, we understand your frustration about the incomplete set. We have taken note of your comments and will discuss with our management team about enhancing our amenity offerings to better meet our guests' expectations. We also noted your comments about the team's friendliness, and we will reinforce our training to ensure warmer interactions. We appreciate that you highlighted some positive aspects of your stay, such as our sustainability initiatives and breakfast service. We hope to have the opportunity to welcome you back and demonstrate our commitment to providing an improved experience. Best regards, Kelly Saadoun, Guest Experience Manager

Love the Train Connection to the Airport

Customer review rating 5.0/5

Jim S. Couples - Confirmed reviews ALL

Everything was fine. Leaving in the morning on the train (shuttle) to the airport was very handy.

Dear Jim, We are delighted to read your excellent review about your stay at Pullman Paris Roissy CDG. It's wonderful to hear that you particularly appreciated our convenient shuttle service to the airport, making your journey seamless and stress-free. Thank you for highlighting our hotel's strategic location and overall quality service. We look forward to welcoming you back on your next transit through Paris. Kelly Saadoun Guest Experience Manager

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Other web-users rate our hotel

  • 1,020 reviews 8.9/10 Location
  • 2,073 reviews 7.5/10 Room
  • 2,345 reviews 7/10 Service
  • 36 reviews 5.4/10 WiFi
  • 1,002 reviews 8.1/10 Comfort
  • 680 reviews 6.5/10 Cleanliness
  • 663 reviews 8.2/10 Breakfast
  • 516 reviews 3.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.