Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 1,028 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Room 1

Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,028 reviews

TripAdvisor Rating  3.4/5  106 reviews

Good location for us, helpfull staff

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Dear Tom, Thank you for sharing your feedback. We\'re glad to hear that you found your room very clean. We sincerely apologize for the inconvenience caused by the pool and restaurant closures. We understand how important these amenities are to your experience, and we are working to have them available as soon as possible. Regarding your comment about the reception, please note that our reception is open from 07:00 am to 11:00 pm daily. We do strive to ensure that guests receive the best service during these hours, and we are sorry if you were unable to reach someone during your stay. We appreciate your understanding and hope to welcome you back in the future for a more seamless experience. Sincerely, Mercure Cairns Team

Very Disappointed

Customer review rating 0.5/5

Wayne Business - Confirmed reviews ALL

Dear Wayne, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet your expectations, especially compared to your previous stays. First, I would like to apologize for the lack of a warm welcome and the unengaged attitude you encountered during check-in. This is certainly not the level of service we aim to provide, and I will be addressing this matter with our team to ensure our guests feel valued and respected from the moment they arrive. I also sincerely apologize for the closure of the restaurant for maintenance and the inconvenience this caused when trying to redeem your welcome drink. It’s disappointing to hear that the alternative solution offered was not to your satisfaction, and we will review how we handle such situations to better accommodate our guests in the future. Regarding the air conditioner and mini bar, we will be addressing the air conditioning unit to ensure it doesn’t disrupt the comfort of our guests, and we will also review the beverage offerings in the mini bar to ensure a more satisfying selection. Additionally, I apologize for the lack of communication regarding the WiFi password. Our staff should have ensured that all necessary information was provided at check-in, and we will improve this aspect of our service. We truly regret that we did not meet your expectations and that you left feeling disappointed. Your feedback is invaluable in helping us improve, and I hope you’ll consider giving us another chance in the future. If you would like to discuss any of these issues further, please feel free to contact me directly. Sincerely, Mercure Cairns Team

Disappointing

Customer review rating 2.0/5

Melanie Business - Confirmed reviews ALL

Dear Melanie, Thank you for your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay. Due to urgent maintenance, our restaurant is temporarily closed, and we understand how this affected your overall experience. We also regret that you did not receive the complimentary drinks, special greetings, or room upgrade you were expecting. This is certainly not the level of service we strive to provide, and we will be reviewing our processes to ensure that all of our guests receive the appropriate benefits and recognition. We appreciate you bringing these matters to our attention, and we will take steps to improve the guest experience moving forward. Your feedback is important to us, and we hope to have the chance to welcome you back in the future and provide a much better stay. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out directly. Sincerely, Mercure Cairns Team

Good location friendly staff

Customer review rating 5.0/5

Kimberley B. Solo - Confirmed reviews ALL

Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 443 reviews 8.4/10 Location
  • 783 reviews 6.1/10 Room
  • 644 reviews 7.3/10 Service
  • 81 reviews 1.5/10 WiFi
  • 346 reviews 5/10 Cleanliness
  • 190 reviews 5.8/10 Food
  • 147 reviews 6.2/10 Value
  • 145 reviews 6.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.