ibis budget Luzern City 1.5 stars

Customer review rating (ALL Rating) 3.9/5 710 reviews

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Description

Hotel extras

  • The reception is open 24/7.

  • Paid parking lot available and 1 electric car parking space (not reservable in advance).

  • Transit tickets for the city of Lucerne are free of charge for hotel guests.

  • The ibis budget is a 10-minute walk from Lucerne Main Station.

  • Near tourist attractions: - Pilatus - Rigi - Interlaken - Zurich - Bern

Our accommodation(s)

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Room 1

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 LUZERN
Switzerland

GPS:47.043658, 8.311341

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  710 reviews

TripAdvisor Rating  3.5/5  1,903 reviews

Pay more get less

TripAdvisor rating 2.0/5

injansview Families - TripAdvisor review

Dear injansview, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. We understand the importance of family accommodations and regret that we were unable to provide you with rooms on the same floor despite your request. Regarding the room size, our hotel aims to deliver budget-friendly options, which can sometimes result in more compact accommodations. We appreciate your understanding in this matter. Additionally, we acknowledge your concerns about our parking fees; they reflect the competitive rates in the area. Most importantly, we are truly sorry to hear about your interactions with our staff. Providing exceptional service is a priority for us, and we will take your feedback into account to improve our guest experience. Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future. Best regards, ibis budget Luzern City Marco Antonio

Customer review rating 4.5/5

Claudia M. Couples - Confirmed reviews ALL

Dear Claudia m., Thank you for your kind words about our location, service, and room quality. We are thrilled to hear that you enjoyed your stay and found everything to your satisfaction. Best regards, ibis budget Luzern City Marco Antonio

'Budget' Experience?

Customer review rating 2.5/5

Siddhartha M. Families - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your acknowledgment of our cleanliness and maintenance, as we strive to provide a well-kept environment for our guests. We understand that certain amenities and comforts you expected were not up to your satisfaction. Your comments regarding the lack of hooks, tissue boxes, and adequate seating have been noted, and we will reflect on these aspects to ensure a better experience for our future guests. Additionally, while we aim to provide a budget-friendly breakfast, we appreciate your input on diversifying our options. It is unfortunate that our facilities did not meet your expectations for a longer stay, and we recognize that our hotel might not cater to everyone\'s preferences. Your insights are invaluable in helping us improve our services. We hope for the opportunity to welcome you and your family again in the future. Best regards, ibis budget Luzern City Marco Antonio

Close location to Train Station in Lucerne

Customer review rating 3.5/5

Rosie Friends - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and found our staff friendly while enjoying the comfort of our facilities. However, we sincerely apologize for the inconvenience caused by the door lock issue in your room and the maintenance delay. Your comments are valuable to us as they help improve our services. Additionally, we appreciate your suggestion regarding the inclusion of kettles in the rooms, and we will take your input into consideration for future enhancements. Thank you once again for your review. Best regards, ibis budget Luzern City Marco Antonio

Functional budget hotel

TripAdvisor rating 3.0/5

Loulabelle44 TripAdvisor review

Dear Loulabelle44, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our location and the value of our breakfast offerings, as we strive to provide a satisfactory experience for our guests. We understand your concerns regarding the pricing of our hotel and the limited on-site parking. As a budget hotel in a popular destination like Lucerne, we aim to offer competitive rates, but we acknowledge that parking can be a challenge. We encourage our guests to consider alternative parking options nearby to alleviate this issue. We are glad to hear that you found the room to be functional for your needs, although we understand that space can feel limited, particularly for families. Your feedback about the breakfast service is also noted, and we will keep it in mind as we continue to improve our offerings. We hope to welcome you back in the future. Best regards, ibis budget Luzern City Winter

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Other web-users rate our hotel

  • 1,907 reviews 8.8/10 Location
  • 2,390 reviews 4.4/10 Room
  • 1,466 reviews 8.3/10 Service
  • 40 reviews 7.6/10 WiFi
  • 1,499 reviews 2.5/10 Comfort
  • 727 reviews 7.6/10 Breakfast
  • 725 reviews 7.2/10 Cleanliness
  • 236 reviews 4.6/10 Amenities

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