ibis Hamilton Tainui 3 stars

Customer review rating (ALL Rating) 4.5/5 2,385 reviews

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18 Alma Street, 3204 HAMILTON, New Zealand

Description

Hotel extras

  • Affordable 3.5 star accommodation at riverside location

  • Close proximity to local attractions

  • Restaurant & terrace bar onsite

  • Conference facilities for up to 80 delegates

Our accommodation(s)

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Hotel location

ibis Hamilton Tainui

18 Alma Street
3204 HAMILTON
New Zealand

GPS:-37.785736, 175.282974

Telephone
Fax +64 7 859 9201

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAAKONA

Taste local flavors from a variety of tapas overlooking the Waikato River. Casual ambiance and vibrant shared spaces for everyone to use, not just hotel guests. Grab a drink or snack, sit back, relax and enjoy the stunning river view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,385 reviews

TripAdvisor Rating  3.8/5  1,147 reviews

Fairly basic room vastly overpriced at $326.80 plus $40 per night for parking

Customer review rating 3.5/5

Elizabeth Couples - Confirmed reviews ALL

Requested twin room at time of booking but was given a king room

Customer review rating 2.5/5

Letitia V. Business - Confirmed reviews ALL

The lifts were annoyingly slow and constantly being used for laundry or housekeeping. The guest had to collect their room service- that is not room service.

Customer review rating 5.0/5

Frank M. Business - Confirmed reviews ALL

Hotel was great, stayed for work, great location and had everything I needed.

Kia ora Frank, We would like to thank you for choosing to stay at the ibis Tainui, we are glad to see from your top marks that you enjoyed your experience with us. Your satisfaction is our utmost priority and we are grateful for sharing your feedback with us. We greatly appreciate your time and we look forward to welcoming you again soon. Have a great day! Bev Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 2.5/5

Jon D. Solo - Confirmed reviews ALL

The location of ibis is great and my room was a good one on the topo floor facing the river. I was disappointed that I was overcharged for my stay. As it was a fast check out, I did not see my bill until after I had departed. I then had to return to ibis to question the overcharge. The reception staff could not explain it - but tried to justify it. A manager was called, who then reversed the over charged amount. Disappointing that I had to return from my journey and then was stone walled by the reception staff. Left a sour taste and made me question if I would return.

Kia ora Jon, Thank you for taking the time to share your feedback. we\'re glad that you enjoyed the location and your room with the river view. That said, we\'re genuinely sorry for the billing issue you experienced at check-out. We understand how frustrating it must have been to discover an overcharge after your departure, and even more so to have to return to seek a solution in person. While we\'re pleased that the Duty manager was able to resolve the matter, it\'s disappointing to hear that the initial response from our front desk staff left you feeling unheard. Please know that this is not the experience we aim to provide and we will share these comments with the team to help improve the way we handle billing queries and fast check-outs in the future. We sincerely hope that this won\'t deter you from staying again and we\'d love the opportunity to provide the seamless and welcoming experience you expected, and as a valued Gold member, deserve. Kind regards, Beverley Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 5.0/5

Tu J. Families - Confirmed reviews ALL

Good staff communication, good breakfast.

Kia ora Tu, Thanks for the great review and superb score -we are delighted you enjoyed your time with us. I am truly sorry that you suffered from a headache whilst with us, and that we were unable to assist in the way you hoped. It\'s never our intention for a guest to feels unsupported, especially when they\'re not feeling their best. While our team is duty bound by policy and legal guidelines that prevent us from providing any form of medication - even over the counter options - we recognise how disappointing this must have been in the moment. We hope that you\'ll come back - without the headache next time and enjoy a more positive visit. Kind regards, Beverley Guest Relations Coordinator ibis Tainui Hamilton

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Other web-users rate our hotel

  • 802 reviews 7.9/10 Location
  • 1,340 reviews 7.6/10 Room
  • 1,423 reviews 9.1/10 Service
  • 12 reviews 5.3/10 WiFi
  • 555 reviews 8.8/10 Cleanliness
  • 430 reviews 9/10 Breakfast
  • 272 reviews 4.1/10 Value
  • 182 reviews 8.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.