Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 3,217 reviews

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The Palm Jumeirah, East Crescent road, 55558 DUBAI, United Arab Emirates

Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Telephone
Fax +971 4 455 6670

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,217 reviews

TripAdvisor Rating  4.5/5  16,009 reviews

Laguna’s best vibe. Than’s your man

TripAdvisor rating 5.0/5

MaryFadel Couples - TripAdvisor review

Amazing dinner! Than was fantastic! Always present and helpful. He pulled through in some awkward 10/Than

Service

TripAdvisor rating 5.0/5

Flow2401 Families - TripAdvisor review

Manava Restaurant, Shahzad was very polite and friendly. He was so sweet with our baby and even helped us entertaining him.

Fantastic hotel with wonderful staff !

TripAdvisor rating 5.0/5

Claire B Families - TripAdvisor review

Family holiday, 1st time at the Sofitel but have stayed at another hotel on 9 previous trips. We were not disappointed! We had the excellent hotel transfer, The large size rooms fantastic, balloons in the room on arrival my children were over the moon ! Excellent room service the night we arrived. All the guys with the golf buggies were always so fantastic, happy and helpful. The rooms were kept so nice, grounds are so pretty all the lifeguards and teams around the pool and beach with the towels etc were so kind. A huge deal for us is the food as our daughter is severely allergic to Dairy and egg. We would like to give special thanks to all of the team in the buffet restaurant. We found this the best place to eat for variety for our daughter. The thoughtfulness to make our daughter feel included by making her meals separately and safely as she couldn’t eat from the buffet due to cross contamination was exceptional. I don’t have all the names so apologies but the manager I messaged daily to order the food so we could eat together at the buffet without my daughter having to wait for a long time for food was Manoj 🙏🏻 & Chef Madan were amazing along with Chef Ganesh. Nabil Snehal Masud Dipa and Wimas, Thank you all so much. The manager from the Indian was amazing too bringing our meal to the buffet restaurant so we got to try some other food but our daughter could be catered for in there. A couple of big improvements regarding Dairy and egg allergy that should be made for sure is the beach/pool menu. We were staying for 13 nights, It would have been nice to order lunch but we only had the choice of fries or salmon & steamed vegetables as nothing else was safe we were told in ingredients or how it was made. I think this should &could easily be improved. Secondly the ice cream hut on the beach was immaculate so nice to have, we were excited to see 3 choices of sorbets but they are all beside the other ice creams which meant potential cross contamination we had to sign to say we took the liability! takes the shine off getting a sorbet for your child. This can be easily rectified, Having the sorbets in a separate area with their own scoops. Many people have dairy allergy or choose not to eat Dairy so a couple of choices of ice cream along with the sorbets and a cone that’s safe would be a huge improvement. So allergy sufferers especially kids can enjoy an ice cream on holiday like everyone else 🙂 We loved our stay and will definitely be back next year. Thank you all so much

Dear Valued Guest, Thank you for taking the time to share such a thoughtful and detailed review of your stay with us. We are truly delighted that your first experience at Sofitel Dubai The Palm met your expectations and that you and your family had a memorable holiday with us. It warms our hearts to hear how much your children enjoyed the special touches, from the balloons in the room to the warm hospitality of our team. We are especially pleased that our lifeguards, buggy drivers, housekeeping, and pool & beach teams contributed to making your stay enjoyable. Your appreciation for the care taken in accommodating your daughter’s dietary needs means a great deal to us. Ensuring that all our guests, especially those with allergies, have a safe and enjoyable dining experience is a top priority. We will certainly pass along your kind words to Manoj, Chef Madan, Chef Ganesh, Nabil, Snehal, Masud, Dipa, and Wimas—they will be thrilled to know they made such a positive impact. We also sincerely appreciate your constructive feedback regarding allergy friendly options at the beach and pool, as well as the ice cream hut. Your suggestions are incredibly valuable, and we will review how we can enhance our offerings to provide a safer and more inclusive experience for guests with dietary restrictions. It was a pleasure hosting you and your family, and we are thrilled to hear that you plan to return next year! We look forward to welcoming you back for another wonderful stay. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Exceptional service from Zia in the Premier Lounge.

TripAdvisor rating 5.0/5

Phil T TripAdvisor review

We have had exceptional service from Zia in the Premier Lounge. He always greets you with a warm welcome and a beaming smile. He is constantly polite, courteous,and friendly. We have had some great conversations with Zia about his life back home,here in Dubai,and his commitment to carrying out Ramadan.He always remembers what your favourite tea or coffee preferences are and gives you different suggestions also from around the world. Although there are many other guests in the lounge he always finds the time to have a chat with us which makes the whole experience more personal.He is a great asset to the Premier Lounge team and the hotel.

Dear Valued Guest, Thank you so much for this wonderful review! Delighted that you had a lovely guest experience at Sofitel Dubai The Palm. Our Heartists that this hotel has and of course, gave Magnifique touch that you made particular mention of all their efforts and services. As you now have had an excellent guest experience, we hope you will find another occasion to return soon. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Sofitel stay

TripAdvisor rating 5.0/5

J D TripAdvisor review

Currently at the Sofitel, it is absolutely epic. Special shout out to the bar team at Porterhouse Bar, we enjoy a glass or two of rose before we head out to dinner, and you have been great since we arrived on Sunday 😊 Dined tonight at Moana, and super special from the greeting upon arrival and table outside. Asha has been a superstar at making our evening a special moment of our holiday - thank you Asha!

Dear Valued Guest, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words. I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team. At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise. Thank you once again and we do hope to welcome you back soon. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

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Other web-users rate our hotel

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  • 3,051 reviews 8.9/10 Food
  • 1,420 reviews 9.1/10 Vibe
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  • 931 reviews 7.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.