Novotel Bali Nusa Dua - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 1,153 reviews

Best price
guarantee
Novotel Bali Nusa Dua - Hotel & Residences - Image 1
Novotel Bali Nusa Dua - Hotel & Residences - Image 2
Novotel Bali Nusa Dua - Hotel & Residences - Image 3
Novotel Bali Nusa Dua - Hotel & Residences - Image 4
Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

Description

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

GPS:-8.808674, 115.225371

Telephone
Fax +62 361 8480556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,153 reviews

TripAdvisor Rating  4.0/5  3,862 reviews

Certificate of excellence 2024

Not a Luxury Escape

TripAdvisor rating 1.0/5

Ebonyh Families - TripAdvisor review

We booked the Novotel Nusa Dua through Luxury Escapes, primarily because it had larger apartment style rooms and facilities for children (Kids Club, playground et). In retrospect I really should have read some of these reviews more closely and booked elsewhere. As others have said, this hotel is worn. The housekeeping and grounds staff are doing their best to make it presentable, but there no looking past what it is - an old, aging hotel. This is perhaps most evident in the Kids Club, which resembles a dungeon with minimal activities, rather than a fun, vibrant place for kids to hang out. The playground looks quite good, but in reality you can barely use it. There’s no shade cloth over the structure meaning that it’s fully exposed to the Balinese sun and thus too hot for little ones to play on except in the early morning or late afternoon. The rooms, though spacious are dark and as tired as the resort. The kitchen “facilities” are sparse - to microwave, toaster or oven. No bowls and about 4 pieces of cutlery, 4 plates, 2 cups…. It’s not useable at all. There are no amenities in the bathroom either, you need to ask for them if you want them. The food at the resort is barely edible. The breakfast buffet is one of the most average (in terms of food quality) that I’ve seen and requires salt and condiments to make it consumable. We had dinner here one night and vowed not to order another thing from the kitchens of the hotel. Perhaps it no surprise that delivery drivers turn up daily, delivering food. Why eat here when the food is so average and so expensive? The pool is another frustration. It’s rare for anyone from the pool bar to do the rounds and see if you need anything and it’s annoying to have to walk from one side of the pool to other to ask. The toilets are also poorly positioned and require you to walk virtually the whole way around the pool to access them. I saw concerningly few people make this effort and didn’t use the pool much after that. It’s not all doom and gloom though, the grounds are nicely maintained, the housekeeping staff are friendly and attentive. The remaining staff are friendly enough, but inattentive. This resort really needs a refresh in not only its presentation but also service and food standards. The management may not be able to change the construction of the hotel, but they could certainly improve the quality of service and food provided to guests to start improving the quality of their stay. Until this happens, I wouldn’t recommend staying at this hotel.

Average

Customer review rating 3.0/5

Wayne Couples - Confirmed reviews ALL

Not a great start to the Holliday no one at the airport to pick us up as pre arranged Food at hotel was it and miss stay away from Bali themed night buffet not worth the money

Dear Mr. / Mrs. J. Wayne, Greetings from Novotel Bali Nusa Dua Hotel and Residences. Thank you for taking your valuable time to share about your recent experience with us. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned for the airport pick up and buffet dinner. However, as our apologies for the airport pick up, we invited you for complimentary Italian Buffet Dinner at our Square Restaurant. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel Kind Regards, Christophe Bernard Keramaris General Manager

Disappointed

TripAdvisor rating 3.0/5

Trail00566461468 Families - TripAdvisor review

Dont assume an apartment equals the ability to cook your own meals like you would elsewhere . Note that there’s omission of microwave and oven (unless you want to PAY for the privilege of a microwave). Utensils are at a minimum. No bowls. Visit the ‘vivre gormet’ website and order delivery from there (food is delicious and well priced) Pool is quite nice. Those looking to have a Nanny, consider the depth at the deepest area (145cm), the entire lower pool. Some Nannys can’t stand properly and confidently watch your children. You may be limited to the upper area which is very busy. A bridge of some sort is needed to avoid the long route to the restaurant or bar. Don’t pay for the breakfast in advance, you’ll quickly realise the quality and range are dull. Restaurant is small when considering the number of buildings/rooms visiting during peak times at breakfast. Bar prices are ++ and are very similar to AUD pricing. The beach is a 10 min walk or a bus shuttle that leaves every 15 mins. Kids club is dated and small. ‘Kids’ pool is completely separate from the main pool area, tucked away between the tourist desk and kids club. No seating or bag storage space in the vicinity. Our Nanny was told off by staff for taking our children back in at breakfast to grab a handful of prawn crackers and marshmallow, but when my husband asked what was wrong they ‘invited’ him in for more food. Staff otherwise appeared quite nice. I paid full rates and extra for breakfast with no inclusions (no lux escape deal or the like) Considering this establishment boasts about being family friendly, I’m quite disappointed and will never return. (Travelled with 9 and 6 year old, 11 nights. Traveled to Bali 15+ occasions)

Dear Mr/Mrs. Trail00566461468, Thank you for sharing your experience with us. I am deeply sorry and sad in the same time to read such comments and review. I can only regret that you have not share with us you doubts and concern before your departure. Today I can only apologize as I can read that we have not full filled your expectations and you have encountered some inconvenience during your stay. In order for us to take a corrective measure, kindly give us details of your feedback. Please also inform us what your room number was. For further correspondence please contact our guest experience at email: guest.experience@novotelnusaduabali.com Once again thank you for sharing your feedback & I am looking forward to receive your email at your earliest convenience. Kind Regards, Christophe Bernard Keramaris General Manager

Great stay

Customer review rating 4.5/5

Tina Couples - Confirmed reviews ALL

The staff made us very welcome and were all friendly. The room was plenty big enough for two of us and had everything we needed and very clean. I would recommend the breakfast as it is plentiful. Facilities around the pool was ample.

Dear Mrs. Christina A., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad for your recommendation review to our future guest Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Customer review rating 4.5/5

Chris Families - Confirmed reviews ALL

Extremely happy with the services provided. All staff were a pleasure to deal with. Accomodation was great however could use some updated items in room.

Dear Mr. Chris, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding improvement needed at the room item as your feedback is very important for us to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 450 reviews 9.2/10 Location
  • 1,068 reviews 6.8/10 Room
  • 1,177 reviews 8.9/10 Service
  • 25 reviews 5.2/10 WiFi
  • 362 reviews 6.5/10 Cleanliness
  • 323 reviews 7.7/10 Breakfast
  • 74 reviews 9.8/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Bali

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.