Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 556 reviews

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Mercure Resort Sanur - Image 1
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  556 reviews

TripAdvisor Rating  3.9/5  3,220 reviews

Certificate of excellence 2024

Sam the guest experience manager is exceptional

TripAdvisor rating 5.0/5

mazzash TripAdvisor review

Dear mazzash, Thank you so much for your wonderful 5-star review and your incredibly kind words! It was my pleasure to assist you after your accident and ensure you had the necessary wheelchair arrangements upon arrival. I'm truly glad we could sort that out quickly for you. I am also very touched to hear that arranging for the doctor and nurse to come to your room was helpful and made your stay a great experience despite your ankle injury. Your well-being was our priority, and I'm so pleased we could make your time with us comfortable. It means a lot to hear that you found all our other staff lovely and smiley as well. Thank you for recommending Mercure Bali Sanur Resort for families! We hope you have a swift recovery and look forward to welcoming you and your family back again in the future for a healthier and equally enjoyable stay. Sincerely, Samuel Theodorus Guest Experience Manager

Great staff and location breakfast needs a bit of variety

Customer review rating 4.0/5

Jonathan L. Couples - Confirmed reviews ALL

Dear Jonathan L., Thank you for your review and for highlighting our great staff and location! We are so pleased to hear you had an enjoyable experience and had fun during your stay at Mercure Bali Sanur Resort. We appreciate your feedback regarding the breakfast variety. We are always looking for ways to enhance our guest experience, and your suggestion will be shared with our culinary team for consideration in future menu planning. We hope to welcome you back to Mercure Bali Sanur Resort again in the future for another enjoyable stay with perhaps even more breakfast options to choose from! Sincerely, Samuel Theodorus Guest Experience Manager

Great location and facilities

Customer review rating 4.5/5

Kp Couples - Confirmed reviews ALL

Dear KP, Thank you for your excellent rating and your positive comments about Mercure Bali Sanur Resort. We are so pleased to hear you had a great time and appreciated our great location and facilities, as well as the service from our staff. It\'s wonderful to know that these aspects contributed to a positive experience for you. We hope to have the pleasure of welcoming you back to Mercure Bali Sanur Resort again in the future. Sincerely, Samuel Theodorus Guest Experience Manager

Very nice hotel, perfect for us.

Customer review rating 5.0/5

Lukarte T. Couples - Confirmed reviews ALL

Dear Lukarte T., Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that Mercure Hotel in Sanur was perfect for your 9-night holiday last month. We are delighted that you found our place very clean and beautiful, especially enjoyed our gorgeous and warm swimming pool. It\'s also fantastic to know that we could cater to your vegan needs with delicious breakfast and soya milk every morning. Your kind words about our staff being the best part and making your holidays so perfect are truly appreciated. We are so happy to have made your stay a wonderful experience. We are very much looking forward to welcoming you back to Sanur and Mercure Hotel next year. We will be happy to assist you with discussing prices when you contact us. Thank you again for your fantastic feedback! Sincerely, Samuel Theodorus Guest Experience Manager

Pleasant stay.

TripAdvisor rating 5.0/5

liesenluc TripAdvisor review

Dear liesenluc, Thank you for your wonderful 5-star review and for choosing to stay with us for two weeks at Mercure Sanur. We are so pleased to hear you had a "Pleasant stay" and found our hotel very friendly and clean, with a very quiet location at the end of Sanur along a wide beach. It's fantastic to know you appreciated our big complex with the beautiful garden and nice bungalows in Balinese style, and that the room, despite its style, had all the comfort you needed. We are also delighted you enjoyed our tasty buffet breakfast with its variety of choices, the nice restaurant, and the beautiful Balinese seafood buffet with traditional dances and fire dance. We are glad you found our big umbrellas useful during the rainy season, and that you appreciated the free beach towels, beach loungers, pleasant bar, and the many tasty restaurants and supermarket within walking distance. Thank you for also noting the nice promenade along the coast and the proximity of taxis. We are thrilled that you found our price/quality to be very good. It was a pleasure having you with us for such an extended stay, and we hope to welcome you back to Mercure Bali Sanur Resort again in the future. Sincerely, Samuel Theodorus Guest Experience Manager

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Other web-users rate our hotel

  • 779 reviews 9.5/10 Location
  • 1,326 reviews 7.2/10 Room
  • 1,514 reviews 9.2/10 Service
  • 16 reviews 8.3/10 WiFi
  • 712 reviews 7.7/10 Cleanliness
  • 627 reviews 9.3/10 Beach
  • 519 reviews 7.8/10 Breakfast
  • 11 reviews 4.7/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.