Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 3,043 reviews

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8 Customs Street East, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Telephone
Fax +64 9 307 3739

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,043 reviews

TripAdvisor Rating  4.3/5  893 reviews

Certificate of excellence 2024

5 star price 2 star service

Customer review rating 0.5/5

Sean Business - Confirmed reviews ALL

Lack lustre

Customer review rating 2.5/5

Caroline Families - Confirmed reviews ALL

Kia Ora Caroline, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay at Mövenpick Hotel Auckland. We\'re pleased to hear that you found our location, room cleanliness, and bed comfort to your liking, but we deeply regret that other aspects of your stay, such as the noise from the street, internal pipes, and air-conditioning, did not meet your expectations. We are also sorry to hear that the chocolate hour and Dial a Sundae did not live up to your expectations. We understand how important it is to offer quality service and memorable amenities, and we truly appreciate you bringing this to our attention. Rest assured, we will be following up with our management team regarding your feedback to address these concerns and ensure we are meeting the standards of service and amenities that we strive to provide. Thank you once again for sharing your thoughts, and we hope to have the opportunity to offer you a much better experience in the future. Sincerely, Madison Amituana\'i Guest Relations Manager

Receptionist Hilda Superb AwesoE

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear Hock Hoo T., Thank you for your valuable feedback, and we’re pleased to hear that you had a warm and welcoming check-in experience, especially with Hilda. We’ll make sure to pass along your kind words to her—she’s certainly a star on our team! However, we deeply apologize for the cleanliness issue you encountered, particularly with the presence of a cockroach. This is absolutely not the standard we aim to provide, and we take this matter very seriously. I have already informed our housekeeping and maintenance teams to ensure this issue is resolved and to take the necessary steps to prevent it from happening again. Thank you once again for sharing your thoughts, and we hope to have the opportunity to offer you a much better experience in the future. We hope to welcome you back soon Hock! Sincerely, Madison Amituana\'i Guest Relations Manager

Comfortable Stay and Best Location

Customer review rating 4.5/5

Grace O. Couples - Confirmed reviews ALL

Dear Grace, Thank you so much for your continued loyalty to Mövenpick Hotel Auckland and for taking the time to share such a thoughtful review! We’re absolutely delighted to hear that you had a comfortable and enjoyable stay with us. We’re especially pleased that the location and your upgraded room with the spectacular view added to your experience. Your feedback regarding the welcome drink voucher and chocolate hour is invaluable to us. We always strive to offer a more personalized and varied experience for our guests, and we will certainly take your suggestions into consideration to further enhance our amenities. We genuinely appreciate your trust in choosing to stay with us again, and we look forward to welcoming you back in the future. If you haven’t already, we’d be grateful if you could share your experience on Trip Advisor to help others discover what makes Mövenpick Hotel Auckland special: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d257792-Reviews-Movenpick_Hotel_Auckland-Auckland_Central_North_Island.html Sincerely, Madison Amituana\'i Guest Relations Manager

Good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Kia Ora Andrew, Thank you for sharing your experience with us, and for choosing to stay at Mövenpick Hotel Auckland! We’re so glad to hear that our central location made it convenient for you to explore some of Auckland\'s top attractions, including the waterfront and Viaduct Harbour. It’s wonderful to know that you found your room to be comfortable and well-appointed, which is exactly what we aim to provide for all of our guests. We also appreciate your feedback about the breakfast. It’s great to hear that you enjoyed the offerings we provide. Our team works hard to ensure that all of our guests have a positive experience, and it’s always rewarding to know that we are meeting expectations. If you have any further feedback or suggestions, please don’t hesitate to share them with us as we continue to improve our service and facilities. We look forward to welcoming you back for another great stay. If you would like to share your experience with others, please consider leaving a review on TripAdvisor using the link below. Your insights would be greatly appreciated! https://www.tripadvisor.co.nz/Hotel_Review-g255106-d257792-Reviews-Movenpick_Hotel_Auckland-Auckland_Central_North_Island.html Sincerely, Madison Amituana\'i Guest Relations Manager

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Other web-users rate our hotel

  • 1,498 reviews 9.4/10 Location
  • 1,810 reviews 7.8/10 Room
  • 1,711 reviews 8.4/10 Service
  • 91 reviews 3/10 WiFi
  • 827 reviews 5.5/10 Comfort
  • 685 reviews 7.5/10 Food
  • 548 reviews 8.2/10 Cleanliness
  • 409 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.