Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,866 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 1
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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,866 reviews

TripAdvisor Rating  4.5/5  4,377 reviews

Certificate of excellence 2024

Amazing time!!

TripAdvisor rating 5.0/5

K2747QJpoojas TripAdvisor review

Dear Valued Guest, Thank you so much for your kind words! We’re thrilled to hear you had an amazing time and enjoyed our hospitality. It’s great to know that our service has been up to your expectations and we’ll be sure to pass on your shoutout to Vikash in particular. We are also delighted to learn that you enjoyed the food and variety we offer. We look forward to welcoming you back for another wonderful experience. Safe travels! Kind Regards, Paulette Tang PA to General Manager

One of the worst Sofitel I haven stayed

Customer review rating 2.0/5

Lester Couples - Confirmed reviews ALL

Dear Mr Q., Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet your expectations and would like to apologize for missing the mark. We strive to provide quality service and comfort, and we shall address your concerns with the relevant departments to improve our offers. Your comments about the room condition, food variety, and benefits for Diamond members have been noted. We appreciate your input and hope to have the opportunity to welcome you back for a better experience in the future. Kind Regards, Paulette Tang PA to General Manager

Well located and child friendly

Customer review rating 5.0/5

Nishan R. Families - Confirmed reviews ALL

Dear Mr R., Thank you for your kind words following your recent stay at the Sofitel Mauritius L\'Impérial Resort & Spa. We are delighted to learn that you enjoyed our hospitality and appreciated our staff\'s services and facilities. We continuously strive to provide a memorable experience for our guests, and your feedback encourages us in our efforts. We hope to welcome you back soon for another wonderful stay. Best regards, Paulette Tang PA to General Manager

Not a modern 5 star hotel

Customer review rating 3.0/5

Sv Families - Confirmed reviews ALL

Dear Sir, Thank you for sharing your feedback regarding your recent stay at Sofitel Mauritius L\'Impérial Resort & Spa. We appreciate your observations about the hotel\'s location and the warm welcome from our staff. We sincerely apologize for not meeting your expectations in terms of the facilities and service levels. Your comments have been duly noted for our management team\'s review. We strive to uphold the high standards associated with the Sofitel brand, and it is concerning to hear that we fell short during your visit. Thank you for assisting us to perform at our very best. Best Regards, Paulette TANG Personal Assistant to General Manager

Not a good hospitality

Customer review rating 2.0/5

Shankar S. C. Couples - Confirmed reviews ALL

Dear Mr C., Thank you for taking the time to share your experience of your honeymoon stay at Sofitel Mauritius L\'Impérial Resort & Spa. We would like to sincerely apologize for the challenges you faced, as they do not reflect our commitment to exceptional hospitality. We understand your disappointment regarding the ‘late’ check-in and the room upgrade, as well as the housekeeping service not meeting your expectations. Your comments will be shared with our team to ensure we improve our services moving forward. By default, all courtesy services are subject to availability with the appropriate communication to you as our guest. Regarding the candlelight dinner request, we regret that we were unable to accommodate your wishes for such a special occasion. We would appreciate if you could clarify the loss from your room as we have checked with our services and it seems that we did register this information if you have complained with Reception. Can you please describe what item you lost from your room? We shall check in our “Lost and Found” items and hopefully, can recover it Our aim is to provide a seamless experience, and we are sorry that we fell short in these areas. We appreciate your feedback, as it is vital for our continuous improvement. Thank you for your kind understanding. Best Regards, Paulette TANG Personal Assistant to General Manager Email address : Pa…

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Other web-users rate our hotel

  • 493 reviews 8.7/10 Location
  • 912 reviews 7/10 Room
  • 1,369 reviews 8.1/10 Service
  • 17 reviews 4.2/10 WiFi
  • 479 reviews 7.3/10 Vibe
  • 364 reviews 6.9/10 Comfort
  • 332 reviews 4.7/10 Cleanliness
  • 228 reviews 5.3/10 Value

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Our other establishments nearby

SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.4/5 (820 reviews)

At 23.12 km

See the hotel
All our hotels in Flic En Flac

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.