Mercure Lille Centre Grand-Place Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,457 reviews

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Mercure Lille Centre Grand-Place Hotel - Image 1
Mercure Lille Centre Grand-Place Hotel - Image 2
Mercure Lille Centre Grand-Place Hotel - Image 3
Mercure Lille Centre Grand-Place Hotel - Image 4
2 boulevard Carnot, 59000 LILLE, France

Description

Hotel extras

  • Boutique hotel in the heart of Lille.

  • Train stations within 10 minutes' walk.

  • Certified Green Key

  • "Cuisine Lounge": catering to make you feel at home.

  • Public parking lot (Opéra) near the hotel.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Telephone
Fax +33 3 20 14 71 48

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cuisine Lounge

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,457 reviews

TripAdvisor Rating  3.9/5  1,572 reviews

Certificate of excellence 2024

Perfect location, furnishings do not match the building

TripAdvisor rating 4.0/5

pekao Families - TripAdvisor review

Dear Guest, Thank you for your thoughtful feedback regarding your recent stay at Hôtel Mercure Lille Centre Grand-Place. We are delighted to hear that you appreciated our prime location and the building's elegant features. We understand your concerns regarding the decor and layout of the suite. Your comments about the mismatch between the furnishings and the building's character, as well as the suite's layout, have been noted. We will certainly take your insights into consideration for future enhancements. We apologize for the discomfort caused by the temperature in your room and the limited amenities in the minibar. Our aim is to provide a comfortable environment, and we regret that we fell short in this instance. Regarding the late check-out experience, we appreciate your loyalty as a gold member and apologize for the miscommunication from our reception team. We will ensure that our staff is reminded of the importance of accurate and respectful communication with our valued guests. Thank you once again for your review. We hope to welcome you back in the warmer months for a more pleasant experience. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Dirty hotel

Customer review rating 1.5/5

Alexandra M. A. X. M. Business - Confirmed reviews ALL

Dear Guest, Thank you for your response. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, a. we take your remarks very seriously. Sincerely, Delphine Wattellier - Director, Mercure Lille Centre Grand Place

not at all a 4 star hotel

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We regret to hear that your experience did not meet your expectations regarding cleanliness and service. Your comments will be noted for our continuous improvement efforts. We appreciate your positive remarks about our location. Best regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Well located and well looked after.

Customer review rating 4.5/5

David C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback regarding your recent stay at Hôtel Mercure Lille Centre Grand-Place. We are delighted to hear that our location, welcoming staff, and cleanliness met your expectations. It is also gratifying to know that our breakfast offerings catered to your preferences. Your kind words about our team’s professionalism and friendliness are greatly appreciated. We look forward to welcoming you back on your next visit to Lille. Sincerely, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Great Hotel, Location and Stay.

Customer review rating 4.5/5

Londoner Friends - Confirmed reviews ALL

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated the room size and amenities. We look forward to welcoming you and your friends back for another memorable visit. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

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Other web-users rate our hotel

  • 623 reviews 9.7/10 Location
  • 879 reviews 5.8/10 Room
  • 794 reviews 9.1/10 Service
  • 7 reviews 6.8/10 WiFi
  • 507 reviews 4.9/10 Comfort
  • 391 reviews 8/10 Breakfast
  • 213 reviews 6.3/10 Cleanliness
  • 187 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.