Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,362 reviews

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Description

Hotel extras

  • 24hours Check-in , 24hours reception team available.

  • Free Airport Shuttle from 6am(4am in summer) until 11pm every 30 minutes

  • Spacious and soundproof rooms with separated toilet from bathroom

  • Delicious breakfast buffet, bar and restaurant open every day

  • Meeting rooms up to 140m2 and fitness center recently reniewed

Our accommodation(s)

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Room 1

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

GPS:50.8931, 4.4616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,362 reviews

TripAdvisor Rating  4.0/5  1,893 reviews

Well located from our company Head Office

Customer review rating 4.0/5

Le G. J. Business - Confirmed reviews ALL

Dear J., Thank you for taking the time to share your review. We are pleased that you found our hotel to be well located, making it convenient for your visits to your company's Head Office. However, we understand your concerns regarding the breakfast pricing and quality. While our breakfast is priced at 21€ (with children under 16 eating free when parents pay), we strive to offer a variety of options including gluten-free products. We regret that you found the selection limited and the quality not up to your expectations. Moreover, we aim to provide a better experience with our snacks and food offerings; we appreciate your suggestion regarding our 'Croque Monsieur' and will take your feedback into consideration. Nonetheless, we hope you were able to appreciate our complimentary shuttle service to the airport and the peaceful environment surrounding our hotel, which is easily accessible from Brussels. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

Comfortable stay before the flight.

TripAdvisor rating 4.0/5

Mojca S TripAdvisor review

Dear Puni, Thank you very much for this kind review of your recent stay. We are pleased that you found our rooms clean, with a comfortable bed, and appreciated the well-insulated environment, ensuring a peaceful rest. Our team at the reception strives to provide efficient and pleasant service, and it's rewarding to hear that we met your expectations on this front. However, we apologize if the variety of snacks available at the reception did not fully satisfy your needs. We understand that having a range of snacks can enhance the overall experience, and your feedback is valuable in this regard. Nonetheless, we are delighted that you enjoyed the convenient shuttle service and our strategic location close to the airport. It's great to know that our dining options, particularly our burgers, were to your liking, adding to a satisfying stay. We look forward to seeing you again soon. Best regards, Your Novotel Brussels Airport Team

Basic

TripAdvisor rating 2.0/5

F2569HNgeorgec Business - TripAdvisor review

Dear George, Thank you for taking the time to share your feedback. We are delighted that you found the shuttle bus service to be handy, ensuring a seamless connection between the hotel and the airport for our guests. While we are glad to hear that the bed provided an adequate level of comfort and the food met your expectations, we regret to hear that other aspects of your stay did not meet the same level of satisfaction. We apologize for any inconveniences caused by the shower and lighting. Our team is dedicated to providing a welcoming environment and it seems we fell short in these areas during your stay. We appreciate your comments and will take them into consideration as we continuously work to improve our guest experience. We look forward to welcoming you for a more enjoyable stay. Best regards, Your Novotel Brussels Airport Team

Comfortable night, dark room to sleep, delicious breakfast.

Customer review rating 5.0/5

Maria Business - Confirmed reviews ALL

Dear Maria, Thank you for your valuable feedback. We are thrilled to hear that your stay at Novotel Brussels Airport was a positive one. We are delighted that you enjoyed a restful night, a breakfast to your liking, and the attentive service provided by our team. It is great to know that the tranquil ambiance of our rooms contributed to a good night's sleep, and that our range of breakfast options met your expectations. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Your Novotel Brussels Airport Team

Good hotel but very noisy. Could not sleep

Customer review rating 1.5/5

Simon G. Business - Confirmed reviews ALL

Dear Simon, Thank you for taking the time to share your feedback. We apologize for the disturbances that impacted your comfort during your stay. We understand how essential a peaceful environment is for a good night's rest, and we regret that this was not your experience. Our hotel endeavors to provide a quiet atmosphere, with double-glazed, soundproof windows in all rooms to minimize external noise. We are looking into the source of the disturbance you mentioned, including any sporadic sounds that might have resembled construction activity during your visit. We also regret to hear about the difficulties you faced while trying to connect your laptop. Our hotel is equipped with fiber optic technology for high-speed internet access, and we understand the importance of staying connected, whether for work or personal reasons. We are currently reviewing our connectivity to prevent similar situations for our guests in the future. We look forward to welcoming you for a more enjoyable stay. Best regards, Your Novotel Brussels Airport Team

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Other web-users rate our hotel

  • 1,586 reviews 9/10 Location
  • 1,571 reviews 7.4/10 Room
  • 1,772 reviews 8.6/10 Service
  • 22 reviews 7.8/10 WiFi
  • 690 reviews 6.7/10 Value
  • 638 reviews 7.6/10 Cleanliness
  • 608 reviews 5.5/10 Food
  • 576 reviews 6.9/10 Breakfast

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