How do I find a hotel and make a reservation?
There are 4 ways you can search for a hotel on our Internet sites.
- If you know the exact name of your city destination, you can enter it on the Home page. This is the fastest way to access the selection of available hotels at your destination for the dates you give.
- You can locate a hotel on a map of a city, close to an address, near a tourist attraction, or on your route to a holiday or busines destination.
- You can also let yourself be guided with the help of our map search tool.
- If you know the code number of the hotel in which you wish to stay, use the Express Reservations function. It's the fastest way to book.
What are Internet sales conditions?
- Prices shown are per room and per night, for the number of persons and dates previously selected.
- Local taxes are not included.
- Only prices in the local currency of the country of the hotel are guaranteed.
- Currency exchange rates are given as an indication and are not binding. Only prices in the hotel's local currency are guaranteed.
- Registered card holders who reserve via Internet enjoy the advantages of guaranteed room availability if the reservation is made two or three days in advance, discounts, Compliments points, and Weekend Night checks for ibis hotels. These advantages apply to the card holder's room and that of accompanying children (limited to one room with one or two children under age 18).
- The 3-day reservation guarantee for Accor Favorite Guest card holders does not apply to hotels in the Accor Vacances and Thalassa sea & spa network.
- The benefits and discounts from your Accor Favorite Guest Card cannot be used for the hotel + treatment Thalassa sea & spa packages
- Further sales conditions applicable to each rate or type of room may be consulted on the list of rates.
How to use express reservation ?
Its very easy to use ! Select the hotel of your choice thanks to Express reservation. To facilitate reservation and browsing on all our sites, Accor hotels have implemented a system with which you can select an hotel using a single code.
Type in the 4-digit code of the selected hotel in the appropriate area and select the brand.
Where to find the hotel code?
- In the guide book of Accor hotels or of the brand.
- On the website, in the hotel presentation pages.
How many rooms can I reserve?
Our Internet site allows you to reserve up to three* rooms per hotel for the same date or for different dates*. If you need a fourth room in the same hotel, please make another reservation (the "comments for the hotel" dialogue box cannot be used to request a fourth room).
*Two rooms on identical dates for ibis budget and Hotel Formule 1
Do I need my credit card to make a reservation?
We need your bank details to confirm your Internet reservations. The amount shown will not be debited by the hotel until the end of your stay. Our reservation system is completely secure, which means that you can send us your details in complete confidence. Please go to the securitysection of the site to find out more.
If you would rather not submit your bank details over the Internet to confirm your reservation, Accor Hotels offers you the opportunity to contact your nearest reservation centre*.
If you have a loyalty card, you will also be asked for your credit or debit card number because your loyalty card cannot act as a guarantee.
*except ibis budget
What does the message "reservation deadline expired" mean?
It is possible to make same-day hotel reservations on our Internet sites up to a certain time, which varies according to the hotel (5 p.m. for ibis budget and Hotel Formule 1). For last-minute booking, please contact the hotel where you wish to stay directly. You will find its contact details on the hotel description page.
If I make an Internet reservation, will my loyalty card be credited with the points I earn?
Making a reservation on the Internet makes no difference to the way your loyalty card works. Please offer your card to the hotel reception on arrival to make sure your nights are credited and to receive your reduction.
How can I receive a confirmation of my reservation via SMS?
SMS (Short Messaging Service) is a service that sends short messages of no more than 160 characters to your mobile phone. SMS are sent by the current GSM network, allowing you to receive messages virtually in real time, wherever you are.
By entering your mobile telephone number in the on-line registration form (or at the end of your reservation), you will soon receive free of charge* a message confirming your reservation, along with the address and phone number of the hotel (for the following brands: Sofitel, Novotel, Suite Novotel, Mercure and ibis Styles).
If you are already registered, you can add to or modify your personal profile. Otherwise, you can register now.
* Depending on the price terms applied to SMS reception by your operator.
How do I find out if dogs are accepted,if the hotel has rooms for non-smokers, get directions on how to find the hotel, etc.?
All the individual details for each hotel are given on the hotel pages describing locations and facilities. If you have any further questions about a particular hotel, please contact it directly.
How can I send you my comments about your Internet site and tell you about any problems I encounter?
How do I view or cancel a reservation?
- Make sure you have available the confirmation number you were given when you made your reservation.
- To view or cancel your reservation now, click here.
- If you entered your loyalty card number when you made your on-line reservation, you can use that card number later to call up and display your current reservations*. *except Formule1
If something happens and I cannot use my reservation, how long have I got in which to cancel it?
If your plans change, you can cancel if the conditions of sale and cancellation allow you to do so :
- By using the cancellation function on this website
- By contacting the hotel directly
If you do not do this, any booking that has not been cancelled will be invoiced for the entire stay or part of it in accordance with the terms and conditions of the rate booked. (See clause 'Cancellation deadline' in the terms and conditions)
Note: for some rates, cancelation of a reservation may be subject to conditions. Please see the terms and conditions of sale associated with the rate to find out more.
In the case of prepayment, no refund will be made.
Is your site secured ?
Our Internet site uses the SSL encryption protocol to guarantee secure transactions and complete confidentiality. Your bank details and all the information you enter on the various forms are automatically encrypted when your data is transferred over the network.
The SSL (Secure Socket Layer) encryption system automatically encrypts your data before it is transmitted over the network, and it can only be decrypted using a unique key once it has arrived on our server.
Developed by Netscape, SSL is the most widely used and successful secure transaction solution. As part of our commitment to offering you the best performance at all times, we will continue to monitor and analyse future security systems, which will be implemented as they are developed.
To use this system, all you have to do is to make sure that your browser is compatible (generally, version 3 or better). If your browser supports this system, you should see one of these icons in the bottom left of your screen (for Netscape), or the bottom right of your screen (for Microsoft Internet Explorer).
An error message appeared when I tried to submit my details in secure mode.
Our Internet site uses the SSL encryption protocol to guarantee secure transactions and complete confidentiality, but some browsers do not support this protocol. If you connect to the Internet via a proxy, it could be that secure mode is not permitted.
However, you can request a reservation by : Contacting your nearest reservation centre directly.
Why should I bother with a user ID?
I can't remember my password. What should I do?
I'd like to find out more about Accor Hotels and to see some figures about the company. How can I obtain that information?
All the publicly available information about Accor Hotels is contained in our individual hotel brand sites. Please visit our corporate site for more comprehensive information.
I'd like to send you my comments following a stay in one of your hotels. How do I do that?
How can I get more information about organising meetings, and conferences in your hotels, or make a group booking request?
Because all your meetings are quite unique and because we appreciate that your needs will be different if you are organising a working meeting rather than a training seminar, motivational travel, a conference, a general meeting or group accommodation for your employees, we have created special systems which can find the right hotel to meet your individual requirements. To find out more, please visit our "Pro Area",which you can link to from the home page.
01 360 27 72 000
FR 0 26 43 50 02
VL 0 26 43 50 00
+45 804 000 53 (Toll free)
0825 88 00 00 (0,15€/mn)
Express reservation (0,34€/mn)
ibis budget / Hotel Formule 1 : 0892 688 900
hotelF1 : 0892 685 685
069 95 30 75 95
199 129 999 (0,15€/mn)
0900 040 1624 (€ 0.036/mn)
+48 502 805 805 (From mobile and abroad)
0801 606 606 (From Poland only)
21 318 00 49
902 100 463
- United Kingdom
0871 663 0624 (calls cost 10p per minute plus network extras)
020 120 3214 (Toll free)
+7 495 7059486
022 567 5310
+90 212 375 5215
- United Arab Emirates
800 035 702 749 (Toll free)
Others countries in the Middle East
- Others countries in the Middle East
- USA / Canada
1 800 221 4542, 24h/24h (Toll free)
00 800 2222 2267 (Toll free)
0800 703 7000 (Toll free – Outside São Paulo)
5547 8007 (Within São Paulo)
800 570 234 (Toll free)
005 800 2222 2267 (Toll free)
01800 1110098 (Toll free)
Asia / Australia / Pacific
1300 656 565, 24h/24h
1300 363 637, 24h/24h (For Accor Members)
4 008 182 688
- South Korea
00798 8521 2018 (Toll free)
008 002 158 (Toll free)
- Hong Kong
800 938 768 (Toll free)
1 860 500 2020
+62 21 25 53 34 00
034 455 6404
1 800 80 25 78 (Toll free)
- New Zealand
0800 444 422 (Toll free)
1 800 1611 00 68 (Toll free)
800 6161 367 (Toll free)
0801 86 30 26 (Toll free)
+66 (0) 2 659 28 77
Other Countries in Asia
- Other Countries in Asia
(+61) 1300 890 866
- From other countries
(+33) 146 624 440 (french)
001 800 221 4542 (english)
- USA / Canada
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