The Canvas Hotel Dubai - Mgallery Hotel Collection 5 stars

Customer review rating (ALL Rating) 3.9/5 438 reviews

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The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 1
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The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 3
The Canvas Hotel Dubai - Mgallery Hotel Collection - Image 4
23 Kuwait Street, Port Rashid, 116656 DUBAI, United Arab Emirates

Description

Hotel extras

  • In close proximity to Al Bastakiya, Etihad Museum and Gold Souq.

  • Rooftop swimming pool with Dubai Skyline view

  • Treatment Spa rooms and city's largest private Jacuzzi

  • An array of dining and entertainment venues

Our accommodation(s)

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Hotel location

The Canvas Hotel Dubai - Mgallery Hotel Collection

23 Kuwait Street, Port Rashid
116656 DUBAI
United Arab Emirates

GPS:25.255283, 55.285585

Telephone
Fax +971 4 386 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  438 reviews

TripAdvisor Rating  4.5/5  5,345 reviews

Worse experience.

TripAdvisor rating 1.0/5

Jon-Cyrill W TripAdvisor review

I stayed in Dubai from Friday, March 28th to Saturday at the Canvas Hotel Gallery. I accidentally met this Lebanese woman through Tinder, she claimed she was 30-31 years old. On the way out, she said she was staying there on vacation from Beirut. I stayed until 9 PM Saturday to meet her. She told me she is staying at the hotel as well. We met at 9 PM Saturday. She suggested going to the basement of the hotel where they have two restaurants: an Indian one and a Russian-Arabic restaurant (555 EVENT MANAGEMENT is the name, at least to my bill and credit card). Please pay attention to the scam that blew my mind. It’s easy to see how someone could get caught off guard, I did then pay for it dearly by predactors. I lived in NY, Chicago, and Philadelphia. Nothing like that happened to me ever. We chose the Russian-Arabic place, a gloomy and cheesy place like a communist Mafia nouveau riche place. She started to order the biggest Mezze and mixed fruits, but she did not even eat 1/10 of it. She ordered A Shisha (350 AED), a flower (400 AED), a pack of cigarettes, and three glasses of Baluga vodka. I had never heard of this type of vodka. At the end, she ordered a bottle of Baluga Vodka (4,000 AED) crazy. I do not drink Vodka. I ordered three glasses of Shiraz wine, they disgusting (300 AED). The bill came to 7,000+ AED. To cut the story short. The slick Syrian Manager made me pay 6,500 AED. He thought he was so clever. It seems like the whole thing was a setup from the start—this woman I met on Tinder, claiming to stay at the hotel and suggesting that you meet up and go to a specific restaurant, which then turned into a highly inflated bill for food and drinks. It's a classic scam tactic, where they prey on my trust and sense of normalcy and then hit you with an outrageous bill for services you didn’t fully consent to or expect. It's my fault. The name "555 Event Management" that appears on your bill seems to be key here. It’s important to realize that this might not be a legitimate business but rather a front for a scam operation. The fact that the manager pretended not to know the woman you were with only makes it worse. This type of coordinated dishonesty is part of the scam. I have all the proof of payment and any correspondence with the woman or the hotel, this could help in disputing the charges. While it may be difficult to get a refund from the restaurant or the hotel directly, I reported it to Dubai Tourism, the Dubai Police, and I tipped off the US embassy, which my embassy to help prevent others from falling into the same trap. In addition to reporting it, I am trying to dispute the charges with your credit card company. Since the bottle of vodka was already opened, it's a bit tricky, but they may still be able to help you recover some or all of the money if they determine it was a fraudulent transaction. I was trusting and just trying to have a pleasant evening, but it’s clear that they had everything rigged from the beginning. Sometimes, scammers are good at making everything seem legitimate until it's too late. You've already done the right thing by sharing this experience with others so that they can avoid it. Karma will pay them back as well. I know it for sure. They are miserable people who prey on others to try to enrich themselves with greed. Remember the name "555 Event Management" basement of the Canvas Hotel (Kuwait Street)

Dear Mr. Joncyrillw, Greetings from The Canvas Dubai - MGallery Collection Hotel! I understand the sincerity of the incident that has happened and we take every feedback very seriously. However, i would like to inform you that the club is outsourced club does not fall under hotel management. I would like to request you to send an email to us on Yashashree.ghodke@accor.com and we will get you connected to the concerned management team for the club to help you sort the issue. Should you need any further assistance please do get in touch with us on the shared email. Warm Regards Yashashree Ghodke Duty Manager

Excellent experience

Customer review rating 5.0/5

Sunny C. Families - Confirmed reviews ALL

Well appointed rooms with awesome hospitality, amazing food and best staff

Dear Sunny, Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you so much for the fantastic review! We’re thrilled to hear that you enjoyed our well-appointed rooms, amazing food, and most importantly, the hospitality provided by our wonderful staff. Your kind words truly mean a lot to us, and we look forward to welcoming you back for another memorable experience! Warm Regards, Geetika Kumari Guest relations Manager

Customer review rating 4.5/5

Usha C. Friends - Confirmed reviews ALL

It was good service

Dear Ms. Usha, Greetings from The Canvas Dubai-MGallery Hotel Collection! We\'re delighted to hear that you had a positive experience with our service. We truly value your input and are committed to maintaining a high standard of service throughout your stay. We hope to have the pleasure of welcoming you back soon for another exceptional experience. Thank you once again for your kind words! Warm Regards, Geetika Kumari Guest Relations Manager

Excellent Room...Poorly Maintained rooftop area and GYM

Customer review rating 4.0/5

Karna T. Families - Confirmed reviews ALL

Room is so clean nice lobby area ..but roof top area need to go renovation not felt as 5 star property. Lobby is very nice. But i request management look into breakfast area because every morning we have to wait for breakfast I can say same items in breakfast area you can keep in signature restaurant then half people can accommodate then problem solved

Dear Mr. T., Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you for your feedback. We\'re pleased to hear that you enjoyed the clean room and the lobby area. We appreciate your comments regarding the rooftop and will look into potential renovations. Additionally, your suggestion to move some breakfast items to the signature restaurant to improve seating is valuable, and we will pass this along to the management team for consideration. Thank you again for sharing your thoughts with us. Warm Regards, Geetika Kumari Guest Relations Manager

Great staff, very comfortable. Nice to be able to get a Starbucks coffee there!

Customer review rating 4.5/5

Mr H. Business - Confirmed reviews ALL

Great staff, very comfortable. Nice to be able to get a Starbucks coffee there!

Dear Mr H., Greetings from The Canvas Dubai-MGallery Hotel Collection! Thank you so much for your kind words! We’re thrilled to hear that you had a comfortable experience with our team. We aim to make every visit enjoyable, and it’s great to know that you also appreciated the Starbucks coffee—we love offering that little extra touch for our guests. We look forward to welcoming you back soon! Warm Regards Geetika Kumari Guest Relations Manager

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Other web-users rate our hotel

  • 543 reviews 7.2/10 Location
  • 1,478 reviews 7.7/10 Room
  • 2,157 reviews 8.9/10 Service
  • 16 reviews 6.2/10 WiFi
  • 691 reviews 5.9/10 Cleanliness
  • 471 reviews 6.9/10 Breakfast
  • 5 reviews 3.3/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.