Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.2/5 4,124 reviews

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Description

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,124 reviews

TripAdvisor Rating  4.5/5  3,310 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very good. Points to consider improving are the checkout without the need to have to go to the reception to check consumption at the room and check-in. We were in a group of 20+ persons and check-in process was very slow.

Dear Denis Roberto de C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Otimo

Customer review rating 5.0/5

Stefany S. D. Business - Confirmed reviews ALL

super recomendo

Prezada Sra. Stefany Agradeço muito pelos comentários sobre sua hospedagem no Mercure BH Lourdes. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-la em breve no Mercure Bh Lourdes. Atenciosamente, Guilherme Sanson Gerente Geral

check in e check out complicados

Customer review rating 2.5/5

Paulo S. Business - Confirmed reviews ALL

hotel confortável

Prezado Senhor Paulo, Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Guilherme Sanson Gerente Geral

Needs improvement

Customer review rating 1.5/5

Ricardo Business - Confirmed reviews ALL

In my last 3 experiences at Mercure Lourdes, I realize several improvements to be made: 1: Our foreign guests did not find anyone capable to speak english language upon arrival. And, from a "Mercure" brand, this is not acceptable. 2: Infrastructure of rooms all had issues with shower (shower log broken; lack of water at 19th floor room 1904; burnt light; little sofa with broken foot). Bed, Table, TV, courtain was ok! Breakfast also ok! 3: Check-in time. As hotel is mostly full, check-in have to be faster. Or by increasing attendees at pick time, or by having a better and modern process (for example: I stayed the last 3 weeks at hotel and all the time, I had to remake the credentials again... Clearly the system is not properly working and this causes frustration as all the time we have to confirm my data, address, etc.) To finish: Despite the last attempts, this was my last time at Mercure in Belo Horizonte. There are plenty of options and certainly I´ll be looking for them from now.

Dear Ricardo T., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

acomodacoes excelentes

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

satisfatoria

Dear Eliana F., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 671 reviews 9/10 Location
  • 1,726 reviews 6.7/10 Room
  • 1,663 reviews 7.1/10 Service
  • 52 reviews 3.3/10 WiFi
  • 801 reviews 7.9/10 Breakfast
  • 600 reviews 6.2/10 Cleanliness
  • 406 reviews 6.5/10 Amenities
  • 292 reviews 3.5/10 Value

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