Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 3,219 reviews

Best price
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Novotel Hong Kong Citygate - Image 1
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51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,219 reviews

TripAdvisor Rating  4.4/5  5,329 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Tsai H. W. Business - Confirmed reviews ALL

Dear Tsai H., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our prime location and shuttle service. We value your comments on the room conditions and breakfast variety, as they are crucial for our continuous improvement. Your insights will be considered as we plan for future upgrades. Best regards, Mark Baje Assistant Manager

Customer review rating 2.5/5

Timothy S. Business - Confirmed reviews ALL

Dear Mr. S., Thank you for your feedback regarding your recent stay. We sincerely regret that your initial room did not meet our cleanliness standards and appreciate your understanding during the room change. Your comments about the room condition will be shared with our management team for further assessment. Best regards, Mark Baje Assistant Manager

Customer review rating 0.5/5

Mei L. T. Families - Confirmed reviews ALL

Dear Mei L., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Baje Assistant Manager

Customer review rating 5.0/5

Shuk W. V. K. Families - Confirmed reviews ALL

Dear V., Thank you for your kind words regarding our staff and location. We are delighted to hear that you felt at home during your stay. Your appreciation means a lot to us. Best regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Vaibhav A. Families - Confirmed reviews ALL

Dear Vaibhav, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our location and found the rooms satisfactory. Your comments about the breakfast options and the pool staff have been noted, and we will review these areas to enhance our guest experience. Best regards, Mark Baje Assistant Manager

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Other web-users rate our hotel

  • 4,386 reviews 9.6/10 Location
  • 3,380 reviews 6.9/10 Room
  • 3,751 reviews 9/10 Service
  • 46 reviews 8.8/10 WiFi
  • 1,202 reviews 7.5/10 Cleanliness
  • 1,083 reviews 8.8/10 Value
  • 789 reviews 7.1/10 Breakfast
  • 194 reviews 7.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.