Mondial Am Dom Hotel Cologne - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.6/5 2,360 reviews

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Mondial Am Dom Hotel Cologne - MGallery Collection - Image 1
Mondial Am Dom Hotel Cologne - MGallery Collection - Image 2
Mondial Am Dom Hotel Cologne - MGallery Collection - Image 3
Mondial Am Dom Hotel Cologne - MGallery Collection - Image 4
Kurt-Hackenberg-Platz 1, 50667 COLOGNE, Germany

Description

Hotel extras

  • Exclusive hotel in Cologne's old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mondial Am Dom Hotel Cologne - MGallery Collection

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Telephone
Fax +49 221 2063527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mondial 1516

In the heart of Cologne, we invite you to a culinary journey at our restaurant "Mondial 1516". While you dine at your window table, a unique and fascinating view of Cologne Cathedral awaits you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,360 reviews

TripAdvisor Rating  4.0/5  1,784 reviews

Good room and breakfast but very poor check out experience

Customer review rating 3.0/5

Steve I. L. Friends - Confirmed reviews ALL

Dear Steve, Thank you for sharing your experience with us. We are pleased to hear that you appreciated the room, breakfast, and our welcoming staff. However, we sincerely regret that your check-out experience did not meet your expectations and caused you frustration. We understand how important it is to have a smooth and efficient check-out process, and we acknowledge the inconveniences you faced regarding the late check-out inquiry and the billing discrepancies. We appreciate your feedback about the communication at the front desk, and please rest assured that this is already i. a review process with the team to enhance our service. Please accept our apologies for any delays you encountered, as well as for the perception of being challenged on the breakfast charge. Your feedback is invaluable i. helping us improve our guest experience. We hope that you will consider staying with us again, allowing us the opportunity to better serve you i. the future. For any future stays, please do not hesitate to contact me directly, as I would be more than glad to make an appropriate offer and so that I can ensure that everything runs to your satisfaction. Sincerely Hans Schultheis Guest Relation & Quality Manager

Good location

Customer review rating 4.5/5

Russ Couples - Confirmed reviews ALL

Dear Russ, Thank you for your kind words regarding our location, check-in process, and room cleanliness. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future. Best regards, Alexandra Riedinger Sales Manager

Ok, but rooms not clean

Customer review rating 2.0/5

Mg Business - Confirmed reviews ALL

Dear MG, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered during your visit, particularly concerning the showerhead. This is certainly not the standard we strive to maintain for our guests. We also regret any confusion regarding your reservation and pricing, which understandably can be frustrating. We appreciate your loyalty as a platinum member and are committed to providing competitive rates and value. Your comments will be taken into consideration as we continually seek to enhance our guest experience. Thank you for bringing these matters to our attention. Please feel free to contact me for a future booking. I would be happy to make you an appropriate offer and ensure that you can enjoy your next stay. Hans Schultheis Guest Relation & Quality Manager

Nice placed near Dom

Customer review rating 5.0/5

Bd Business - Confirmed reviews ALL

Dear Bd, Thank you for your positive feedback regarding your stay and our hotel\'s location. We are delighted to hear that you had a pleasant experience with us and hope to welcome you back soon. Kind regards, Alexandra Riedinger Sales Manager

Great location in a lovely hotel

Customer review rating 4.5/5

Maz Business - Confirmed reviews ALL

Dear Maz, Thank you for your kind feedback regarding your stay at Mondial Am Dom Hotel Cologne. We are delighted to hear that you enjoyed the size and amenities of your room, as well as our hotel\'s prime location and the charming service provided by our staff. It is our priority to create a welcoming atmosphere for both business and leisure travelers, and we are glad that our little touches, like the chocolate at checkout, added to your experience. Warm regards, Alexandra Riedinger Sales Manager

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Other web-users rate our hotel

  • 1,770 reviews 9.7/10 Location
  • 1,616 reviews 7.8/10 Room
  • 1,595 reviews 9/10 Service
  • 15 reviews 8.9/10 WiFi
  • 1,102 reviews 8.9/10 Breakfast
  • 636 reviews 8.7/10 Cleanliness
  • 406 reviews 9/10 Vibe
  • 285 reviews 7.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.