Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,924 reviews

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,924 reviews

TripAdvisor Rating  4.3/5  3,327 reviews

Perfect Location

Customer review rating 4.5/5

Robert C. Business - Confirmed reviews ALL

Amazing location and super staff, but the hotel is looking tired.

Customer review rating 3.0/5

Nick I. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Marseille Vieux-Port. We are delighted to hear that you enjoyed our prime location and the attentiveness of our staff—qualities we always strive to maintain. Nevertheless we sincerely apologize for the inconveniences you experienced, particularly the noise from the connected room and the issues with your toilet door. We’re grateful that our team was able to assist in finding a quieter room where you could rest more comfortably. Your comments regarding the room’s condition and the television signal have been duly noted, and we will ensure they are addressed in our ongoing evaluations. We also recognize the impact of the rain and the temporary measures that were in place. Our team is committed to ensuring a comfortable environment for all guests, and we deeply appreciate your understanding in this matter. Your continued loyalty means a great deal to us, and we look forward to welcoming you back soon for a more seamless experience. Best regards, Emeline Roudier Directrice de l\'Hébergement & de l\'Expérience Client Sofitel Marseille Vieux Port

Wondeful location, but you pay accordingly

TripAdvisor rating 4.0/5

TravelingCelt TripAdvisor review

Very good location,good staff and helpful people

Customer review rating 4.5/5

Frank V. D. D. Families - Confirmed reviews ALL

Awful

TripAdvisor rating 1.0/5

HappyNewtonian Families - TripAdvisor review

Dear HappyNewtonian, Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with the room and bathroom facilities. It is disappointing to hear that we did not meet your expectations of luxury. Nevertheless, we appreciate your comments about the unusual lack of pillows and will take them into consideration as we strive to enhance our guest experience. Your insights are invaluable in helping us improve. Best regards, Emeline Roudier Rooms & Guest Experience Director Sofitel Marseille Vieux Port

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Other web-users rate our hotel

  • 464 reviews 9.2/10 Location
  • 916 reviews 7.4/10 Room
  • 1,096 reviews 9/10 Service
  • 284 reviews 7.8/10 Breakfast
  • 111 reviews 5.2/10 Cleanliness
  • 110 reviews 7.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.