Résidence Studio Genève Centre 2 stars

Dear Malack, Thank you for your review of your recent stay. We are pleased that you appreciated the security system and the cleanliness of our studios. Our team works diligently to ensure a safe and spotless environment for all our guests. Nonetheless, we regret to hear that there were difficulties with using the phone and that you found the Wi-Fi connectivity to be unsatisfactory. We understand the importance of seamless communication and reliable internet access, particularly during business trips, and we apologize for any inconvenience this may have caused. Finally, we are delighted that the overall experience of your stay was positive. We take pride in our commitment to maintaining high standards for our guests and are glad that these efforts have been recognized by you. We certainly hope that we will have the chance to see you all again on a future occasion. With kind regards, Gregory Viandaz Operations Manager

Dear Tigran, Thank you for your review of your recent stay. We are thrilled to hear that your stay with us was to your satisfaction. We are delighted that you appreciated the studio\'s cleanliness, which our housekeeping team diligently ensures is maintained to high standards. However, we regret to hear about the towel issue upon your arrival - our housekeeping service was informed about it and will definitely pay more attention next time. Regarding the hallway lights - it remains on in the whole building day and night for security reasons, we apologize if it was disturbing for you. Nonetheless, we are pleased that the prime location of our residence contributed positively to your stay, being in close proximity to various attractions and amenities in Geneva. We certainly hope that we will have the chance to see you all again on a future occasion. With kind regards, Nicolas Goureau, General Manager

Dear Aditia, Thank you for taking the time to share your experience with us. We are delighted that you found our studios to be clean and spacious. Our team works hard to maintain high standards of cleanliness, and we're pleased this was reflected during your stay. However, we regret any confusion regarding the check-in process. As the Residence does not have a reception desk, all guest registrations are handled at the Novotel, as indicated on the entrance door. We apologise if this was unclear and appreciate your feedback on the WiFi speed and overall service experience, which we will review for improvements. Nevertheless, we are pleased that you enjoyed the prime location of our property in the heart of the Cornavin area, with easy access to a variety of stores and public transport options. The convenience of our central location, just a short walk from Lake Geneva and numerous local amenities, is something we are very proud of. We hope to have the opportunity to welcome you back and provide an experience that fully meets your expectations. Kind regards, Nicolas Goureau, General Manager

Dear Rita, Thank you for leaving such a positive review of your stay. We are delighted to hear that your stay at our residence met your expectations and that you found your studio to be comfortably spacious and well-equipped with amenities like a microwave, kettle, and fridge. We are pleased that you appreciated the recent renovations to our bathrooms and the comfort of your queen-sized bed, which was carefully selected to enhance our guests' rest. It's great to know that our location served you well for your local explorations and that the proximity to the train station and Lake Geneva added value to your stay. Finally, it is wonderful to hear that our breakfast offerings were to your satisfaction, providing a hearty start to your day. Our team at the reception is also thrilled that their efforts to make you feel welcome were successful, and we're happy that the simplicity of our check-in and check-out processes contributed to a positive experience. We are looking forward to the opportunity to host you once again at Résidence Studio Genève Centre and continue to provide you with our dedicated service. We look forward to seeing you again in the future. Kind regards, Nicolas Goureau, General Manager

Dear Guest, We are grateful to you for taking the time to send us your review. We are thrilled to hear that our apartments served as a comfortable base for your explorations of Geneva. We are glad that you appreciated the convenience of our central location. Being nestled in the heart of the city, we find it to be an asset for our guests who wish to experience the vibrancy and attractions of Geneva. However, we regret to hear about the issue you encountered with the radiator noise. Our guests' comfort is of paramount importance, and we apologize for any inconvenience this may have caused during your stay. Nonetheless, it is great to know that the overall quality of your stay was to your satisfaction, with our recent renovations and the array of amenities available in each studio, such as the kitchenette and the renovated bathroom with walk-in shower, contributing to a positive experience. We hope that we have the pleasure of welcoming you back to Geneva in the future. Best regards, Nicolas Goureau, General Manager