Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.2/5 845 reviews

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Novotel Leuven Centrum - Image 1
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Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  845 reviews

TripAdvisor Rating  3.9/5  890 reviews

Great stay

Customer review rating 5.0/5

Rc Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind review. We are thrilled to hear that your time at our establishment was memorable. We are pleased that you found our hotel to be immaculately maintained and that the comfort of our beds provided a restful night\'s sleep. It\'s also wonderful to know that our rain shower was to your liking and added to the enjoyment of your stay. Additionally, we are glad that the Lego area in our reception brought joy to your family during your visit, as we strive to create a welcoming environment for guests of all ages. It would be a pleasure to welcome you back. Best wishes, Inge Staes, General Manager

Great location

Customer review rating 5.0/5

Peter Solo - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to share your review. We are thrilled to hear that your stay with us was enjoyable. We are delighted that you found our breakfast to your liking and that our Gourmet Bar provided a welcoming atmosphere for your late-night drink. Our culinary team takes great pride in offering a wide range of delicious options to start the day, and our bar is always ready to serve the finest Belgian beers and other refreshments. Furthermore, we are pleased that the convenience of our location contributed positively to your experience, providing easy access to both the train station and the city center. We hope to welcome you back soon! Best regards, Inge Staes, General Manager

Overall a bad experience this time

Customer review rating 0.5/5

Oana T. Business - Confirmed reviews ALL

Dear Oana, Thank you for taking the time to review your stay. We are truly sorry to hear about your dissatisfaction regarding the state of your room upon arrival. High standards of cleanliness and guest comfort are of utmost importance to us, and it seems we fell short in this instance. We understand that finding pillows without their cases and bed linen on the floor is not acceptable, and we apologize for any discomfort this may have caused you. Moreover, we will follow up on this with our housekeeping team to ensure that such oversights are addressed and prevented in the future. While we\'re pleased to offer a variety of amenities, including air conditioning, contemporary decor, a minibar, and a 24-hour fitness room, we recognize that the quality of our maintenance services is crucial to your overall experience. Your comments regarding the maintenance team have been taken seriously, and we are reviewing our procedures to improve our service. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Inge Staes, General Manager

Nice location

Customer review rating 4.0/5

Luke Business - Confirmed reviews ALL

Dear Luke, Thank you for taking the time to share your review. We are pleased that you found the check-in process to be smooth and efficient, and we\'re proud of our reception team for quickly resolving the oversight with your initial room. We deeply regret to hear about the issues you encountered regarding room cleanliness and the state of the room. Your comfort is of the utmost importance to us, and we sincerely apologize for any inconvenience caused. Our guest rooms are designed to provide a tranquil retreat, and we acknowledge that in your case, we fell short of these standards. We will share your comments with our housekeeping and maintenance teams to ensure our rooms meet our high expectations for quality and comfort. We are sorry that our quality of service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Nonetheless, it is wonderful to know you appreciated our hotel\'s location. Nestled in a quiet area of the bustling city center of Leuven, our guests enjoy both tranquility and convenience, with the historical city center and its many attractions within easy walking distance. We hope to welcome you back soon! Best regards, Inge Staes, General Manager

Convenient location, clean room, decent breakfast

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thanks for your review about our hotel. We are delighted that you appreciated the cleanliness of our rooms, the comprehensive breakfast options, and the flexibility offered with our housekeeping services. Our team works diligently to ensure a pleasant stay for our guests, and we are pleased to hear that these aspects met your expectations. However, we are concerned to read about the discomfort you experienced due to the warmth in your room. We understand that a comfortable room temperature is fundamental for a good night\'s sleep. Our rooms are equipped with individually controlled air-conditioning, and we regret that this did not suffice. We apologize for any inconvenience this may have caused you during your stay. Finally, we are glad that you found our location convenient for accessing the beautiful city center of Leuven. With the city\'s numerous tourist sites and shopping opportunities just a short walk away, we hope our guests can easily enjoy all that Leuven has to offer. We are hoping to welcome you back in the future. All the best. Inge Staes, General Manager

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Other web-users rate our hotel

  • 407 reviews 7.4/10 Location
  • 605 reviews 7.2/10 Room
  • 509 reviews 8.2/10 Service
  • 9 reviews 7.5/10 WiFi
  • 343 reviews 8.1/10 Breakfast
  • 232 reviews 6.8/10 Cleanliness
  • 109 reviews 5.7/10 Vibe
  • 103 reviews 5.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.