Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 8,599 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,599 reviews

TripAdvisor Rating  4.0/5  5,850 reviews

Great and helpful staff to suit my needs

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

I needed early check in due to schedule. The staff did everything to ensure I can check in early.

Dear Guest Thank you for your kind words regarding our team\'s efforts to accommodate your needs. We are delighted to hear about your positive experience. Kind regards, Ben Murphy General Manager Mercure Sydney

Good location

Customer review rating 3.0/5

Sharon Families - Confirmed reviews ALL

Staff were very nice. Had a water leak coming from the floor above us. Had to pack all our items up and be relocated to another room, just before going to bed. Not happy Jan!! The turn over of food at breakfast was very slow. Every time you went to get something to eat the trays were empty.

Dear Guest, Thank you for your feedback regarding your recent stay. I apologize for the inconvenience caused by the water leak and the slow turnover of food during breakfast. Your experience is important to us, and I appreciate your comments as we strive to improve our services. Kind regards, Ben Murphy General Manager Mercure Sydney

Well located

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

It was easy getting to places that we needed to go from where we stayed.

Dear Guest, Thank you for your positive feedback regarding our location. We are delighted to hear that it facilitated your visit. Kind regards, Ben Murphy General Manager Mercure Sydney

average

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Felt a bit claustrophobic and the hallways connecting the rooms were smelly. The lifts were very slow to arrive. Gym was ok, small but functional. No wipes to clean the equipment though and not well ventilated.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments and will review these further. Kind regards, Ben Murphy General Manager Mercure Sydney

Customer review rating 3.0/5

Cam Couples - Confirmed reviews ALL

Location was good and hotel is clean. Pillows are terrible and locked door between rooms (which can be opened to make a double room) is not sound proofed. Was kept up by loud people in room next door.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your compliments on our location and cleanliness, and we will take your comments about the pillows and noise into consideration for future improvements. Kind regards, Ben Murphy General Manager Mercure Sydney

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Other web-users rate our hotel

  • 4,745 reviews 9.6/10 Location
  • 5,756 reviews 7/10 Room
  • 4,941 reviews 8.3/10 Service
  • 90 reviews 6.8/10 WiFi
  • 2,461 reviews 6.2/10 Cleanliness
  • 2,396 reviews 5.2/10 Comfort
  • 1,730 reviews 8.1/10 Breakfast
  • 1,296 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.