Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,894 reviews

Best price
guarantee
Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,894 reviews

TripAdvisor Rating  4.3/5  3,327 reviews

Great location but…….

Customer review rating 4.0/5

Helen B. Couples - Confirmed reviews ALL

Our room had a great view and the staff were very helpful, but the aircon in our room didn’t work, so we had no choice to have windows open during the very noisy night. Breakfast was very disappointing too.

No A/C for several days….unacceptable!!!

Customer review rating 2.0/5

Steve Couples - Confirmed reviews ALL

First there was no recognition of me being an Accor Platinum member when I checked in. I’ve never had that in any of the Accor hotels that I’ve stayed at. I had to call and ask not once but three times for the welcome amenity which is always a plate of fruit and instead after two days I got a small bag of dried unflavourful cookies. Second no A/C for three days of our stay. I couldn’t sleep, couldn’t leave the windows opened because of the very loud noise coming from the patio restaurant across the hotel. Concierge, house keeping and valet were excellent! Limited menu for the restaurant and room service. I’m seeking compensation for st least two nights for not being able to sleep because of no A/C If I had known at check in you had no A/C I would have left to another hotel immediately!

Unexpected luxury and superb service

Customer review rating 5.0/5

Shaune S. Couples - Confirmed reviews ALL

We spent 3nights on vacation. Our room was lovely and comfortable. The service for breakfast was highly professional with a custom breakfast.

Perfect Location

Customer review rating 4.5/5

Robert C. Business - Confirmed reviews ALL

Excellent service, perfect location and very comfortable accommodation.

Amazing location and super staff, but the hotel is looking tired.

Customer review rating 3.0/5

Nick I. Solo - Confirmed reviews ALL

I have stayed here many times over the past decade. It’s one of my favourite hotels. I booked for 3 nights. On the first night, I was given a room with a great view but it was a connected room and I could hear the occupant next door talking, using the bathroom etc. The toilet door (in my own room) was jammed. The next morning, I asked to move and was given a room with an equally good view and it was very quiet. I slept very well. The room again looked a bit tired with scratches and chips to the furniture. The television worked intermittently as it lost its signal. It rained very hard one evening and water leaked into at least 2 of the public areas (not my room). I think repairs were being undertaken. There were towels and signs on the floor. I enjoyed my stay and the staff were welcoming and kind. But, for me, the hotel has lost some of its quality and is in need of a refurbishment.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Marseille Vieux-Port. We are delighted to hear that you enjoyed our prime location and the attentiveness of our staff—qualities we always strive to maintain. Nevertheless we sincerely apologize for the inconveniences you experienced, particularly the noise from the connected room and the issues with your toilet door. We’re grateful that our team was able to assist in finding a quieter room where you could rest more comfortably. Your comments regarding the room’s condition and the television signal have been duly noted, and we will ensure they are addressed in our ongoing evaluations. We also recognize the impact of the rain and the temporary measures that were in place. Our team is committed to ensuring a comfortable environment for all guests, and we deeply appreciate your understanding in this matter. Your continued loyalty means a great deal to us, and we look forward to welcoming you back soon for a more seamless experience. Best regards, Emeline Roudier Directrice de l\'Hébergement & de l\'Expérience Client Sofitel Marseille Vieux Port

In partnership with TripAdvisor

Other web-users rate our hotel

  • 464 reviews 9.1/10 Location
  • 913 reviews 7.5/10 Room
  • 1,098 reviews 8.9/10 Service
  • 289 reviews 7.7/10 Breakfast
  • 142 reviews 6.1/10 Wellness Area
  • 109 reviews 5.2/10 Cleanliness
  • 105 reviews 7.7/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Marseille

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.