SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.5/5 2,546 reviews

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Corner of Customs St E& Gore St, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,546 reviews

TripAdvisor Rating  4.3/5  452 reviews

Excellent service

TripAdvisor rating 5.0/5

Kay D TripAdvisor review

Lovely stay with Mom visiting Auckland!

Customer review rating 5.0/5

Evangeline Families - Confirmed reviews ALL

Kia Ora Evangeline, Thank you so much for your kind words! We’re thrilled to hear that you and your mom had such a positive experience, and we’re delighted that the upgrade and AccorPlus benefits helped make your stay memorable. It’s fantastic to know your mom was impressed, and we look forward to welcoming you both again in the future. Warm regards, Karolina Bajonczak - Guest Service Manager on behalf of SO/Auckland

Average stay

Customer review rating 2.5/5

Fran G. Friends - Confirmed reviews ALL

Kia Ora Mr. G., Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with us, and I completely understand your frustration with the issues you encountered during your stay. It’s disappointing to know that you didn’t feel welcomed as a Platinum Accor member, and I sincerely apologize for not meeting the high standards you rightfully expect from our loyalty program. I’m concerned by the communication issues you mentioned with our check-in team, and I will certainly investigate this to ensure better clarity and service moving forward. I fully appreciate how this would have added to your frustration. Additionally, I’m sorry to hear about the room cleaning experience—it’s not acceptable, and I’ll be addressing this with our housekeeping team to ensure it meets the high hygiene standards we hold ourselves to. On a positive note, I’m glad to hear the valet team made a positive impression, and I will be sure to pass on your kind words to them. I also noticed that our team made efforts to provide your soft benefits, such as a room upgrade, lounge access, breakfast, and drinks, as well as honoring your late check-out request. Please don’t hesitate to reach out to me or our Guest Services Manager in the future if you require any assistance. I’ve included our email addresses below for your convenience, and we look forward to welcoming you back soon. Kind regards, Aditya Patil On behalf of SO/ Auckland Email: Ad… / Ka…

Ok

Customer review rating 3.5/5

Leigh R. Business - Confirmed reviews ALL

Kia Ora, Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet the high standards we strive to maintain. Regarding the room cleaning, I sincerely apologize for any inconvenience this may have caused. We will review this with our housekeeping team to ensure that our cleaning standards are consistently met. We are always aiming to provide a memorable dining experience, so I’ll be sure to share your feedback with the kitchen and service staff to ensure improvements are made. Your satisfaction is important to us, and I hope you’ll give us another opportunity to serve you better in the future. Warm regards, Karolina Bajonczak - Guest Service Manager on behalf of SO/Auckland

Good location and style but a couple niggles

Customer review rating 3.0/5

Auckland R. Couples - Confirmed reviews ALL

Kia Ora, Thank you for sharing your feedback and for your kind words regarding the inclusive in-room snacks and drinks – we’re glad that you enjoyed that little extra touch! We’re also pleased to hear that overall, your stay was enjoyable. I do apologize for the delay in your room being ready. We understand how important it is for everything to be seamless, especially after a long journey, and I’m sorry for the inconvenience this caused. Regarding the valet parking, I truly appreciate your feedback about the pricing however, we aim to offer competitive and transparent pricing of 65nzd per day. Warm regards, Karolina Bajonczak - Guest Service Manager on behalf of SO/Auckland

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Other web-users rate our hotel

  • 609 reviews 9.2/10 Location
  • 1,344 reviews 8/10 Room
  • 1,339 reviews 8.4/10 Service
  • 7 reviews 4.2/10 WiFi
  • 456 reviews 8.6/10 Vibe
  • 432 reviews 7.6/10 Food
  • 298 reviews 7.2/10 Bar
  • 262 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.