Novotel Suites Riyadh Olaya 4 stars

Customer review rating (ALL Rating) 4.1/5 264 reviews

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Novotel Suites Riyadh Olaya - Image 1
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Olaya Main Street, PO Box 2689, Olaya Main Street, 12221 RIYADH, Saudi Arabia

Description

Hotel extras

  • Indoor swimming pool

  • Spa and fitness facilities

  • Microwave & small fridge in all rooms

  • Kitchenettes in suites

  • Free WIFI

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Suites Riyadh Olaya

Olaya Main Street, PO Box 2689, Olaya Main Street
12221 RIYADH
Saudi Arabia

GPS:24.684311, 46.690333

Telephone
Fax +966 11 293 3598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

LA MODE CAFE RESTAURANT

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  264 reviews

TripAdvisor Rating  3.8/5  291 reviews

Great location, outstanding staff

Customer review rating 5.0/5

Roberto V. Couples - Confirmed reviews ALL

Thank you very much for your wonderful feedback! We at Novotel Suites Riyadh Al Olaya are very pleased to hear that you enjoyed your stay with us. We are delighted to know that the hotel’s location, rooms, and our team met your expectations. We will make sure to pass along your appreciation to our dear colleagues, Muteb and Bassam, for their continuous assistance and dedication to providing the best service possible. We look forward to welcoming you again at Novotel Suites Riyadh Al Olaya and promise to deliver an unforgettable experience every time. Best regards, Abdullah Al Harbi GM

Good location, very good staff, bad conditions

Customer review rating 3.0/5

Mansour Friends - Confirmed reviews ALL

Dear Mr. Mansour, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that our staff and reception service met your expectations, and that the location of the hotel was convenient for you. We sincerely apologize for your unsatisfactory experience regarding the room condition. We take our guests\' feedback seriously and are continuously working to improve our services to meet everyone’s expectations. We regret that the comfort, noise levels, and bathroom condition were not up to par. We are currently working on improvements in these areas to ensure a better experience for our guests. We hope to have the pleasure of welcoming you again in the future, and we are committed to providing you with a much better experience. Kind regards, Abdullah Al Harbi GM

Great staff , very lovely and friendly

Customer review rating 5.0/5

Abdellatif J. Business - Confirmed reviews ALL

Dear, Thank you so much for your kind words! We are thrilled to hear that our team made such a positive impact on your stay at Novotel Suites Riyadh Olaya. Providing exceptional customer service is a top priority for us, and it\'s incredibly rewarding to know that our staff\'s friendliness and welcoming attitude made your experience memorable. We will be sure to pass along your compliments to the entire team, and we truly appreciate you taking the time to share your feedback. You made our day with your thoughtful message! We look forward to welcoming you again in the future. Thank you for choosing us! Warm regards, Abdullah Al-Harbi GM

Awful discipline and hygiene

Customer review rating 1.5/5

Omar A. H. Business - Confirmed reviews ALL

Dear Mr. Omar, We deeply apologize for the unsatisfactory experience you had during your stay at our hotel. We truly appreciate your valuable feedback and will take immediate action to address these issues. We apologize for not respecting your request regarding room cleaning, It was supposed to be coordinated with you before any visit, and we are sorry for this oversight. We also sincerely apologize for the way the cups were cleaned, as they should have been cleaned in a more hygienic and careful manner. Please rest assured that we will take the necessary steps to ensure this does not happen again. Regarding the shortage of towels, we apologize for the inconvenience this has caused, and we will make sure to provide enough towels consistently to ensure the comfort of our guests. We assure you that we take your comments seriously, and we will work on improving our service as soon as possible. We hope to have the opportunity to host you again and provide you with a better experience. Kind regards, Abdullah Alharbi GM

Well located

Customer review rating 4.0/5

Younes L. Families - Confirmed reviews ALL

Dear Mr. Younes, We deeply apologize for this unacceptable incident that occurred during your stay at our hotel. We appreciate your feedback and sincerely regret any inconvenience this situation may have caused. We take this matter very seriously, and we fully understand the embarrassment this incident has caused, especially concerning the privacy of your family. We want to assure you that this behavior does not reflect our service standards, and we are committed to taking all necessary actions to ensure that such an incident does not happen in the future. We will work on enhancing the training of our staff to raise awareness of the importance of respecting guest privacy, and we will ensure that cleaning procedures align with our guests\' preferences, including prior coordination with you before any room entry. Once again, we apologize for this incident and thank you for your understanding. We hope to have the opportunity to host you again and provide you with a better experience. Kind regards, Abdullah Alharbi GM

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Other web-users rate our hotel

  • 299 reviews 9.2/10 Location
  • 399 reviews 7.3/10 Room
  • 1,119 reviews 9.5/10 Service
  • 14 reviews 8.2/10 WiFi
  • 280 reviews 8.8/10 Breakfast
  • 184 reviews 7.3/10 Cleanliness
  • 177 reviews 7.6/10 Comfort
  • 103 reviews 3.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.